Source: https://tendernation.io/opportunities/01a13c4c-16b4-73d5-a021-3a27f712e6ad/wcc-market-testing-mental-health-telephone-helpline-and-online-support-service closed GB open procedure Suitable for SMEs # WCC - Market Testing Mental Health Telephone Helpline and online support service [Coventry - Solihull - Warwickshire](https://tendernation.io/buyers/coventry-solihull-warwickshire) Open field Estimated value £277,500 to £555,000 Published 24 Jun 2019 Deadline Closed 8 Jul 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Warwickshire County Council (WCC) and Coventry and Rugby Clinical Commissioning Group (CRCCG) are leading a programme of engagement regarding the Mental Health Telephone Helpline and Webchat for Coventry and Warwickshire. A survey and face to face engagement was recently undertaken with professionals and the general public (including users of the service and potential users of the service) and will help us to review the service and help plan the best service in the future. As part of the engagement we are also keen to hear from providers about their thoughts concerning this type of service, including whether this type of service meets customer needs or if there is a new and/or innovative way of providing the service. Please complete and return the enclosed market testing questionnaire. The current service offers emotional support, guidance and information, 24 hours a day, 7 days a week, 365 days a year across Coventry and Warwickshire. This is delivered through a 24/7 freephone telephone helpline, with a webchat option. The telephone helpline consists of a team of trained and experienced support workers who use counselling skills to provide emotional guidance and information. The webchat service is an online service which provides an easy way to communicate with the helpline staff for those who are not comfortable talking on the telephone. Individuals communicate online to the same highly skilled staff and receive the same level of service and support as provided through the helpline. WCC and CRCCG would like to offer existing and potential providers to a meeting with Commissioners. The purpose of this is to discuss and explore opportunities to improve on current service delivery. WCC and CRCCG are particularly interested in innovative ways to improve the wellbeing of people experiencing mental health issues. Tuesday 16th July 2019 between 11.30am and 3pm in Warwick. If all time slots are booked on Tuesday 16th July, Monday 15th July (am) will be offered (in Warwick). Additional information: Warwickshire County Council will be using its e-tendering system (CSW-JETS) for the administration of this procurement process. Providers must register with the system to be able to express an interest and download documents. The web address for CSW-JETS is: [csw-jets.co.uk](https://www.csw-jets.co.uk) Registration and use of CSW-JETS is free. All correspondence or clarifications relating to this procurement must be via the CSWJETS correspondence function. If you are having trouble registering with CSW-JETS please email us at: Providers must register on CSW-JETS and express an interest in this project and be able to correspond with us about this procurement. Is a Recurrent Procurement Type? : Yes Read full description ## CPV classification Guidance and counselling services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/fda66505-3987-43de-863a-357c5d326209) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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