Source: https://tendernation.io/opportunities/01a13c4b-e258-7015-bd96-31a894bfe6ea/634jr-contract-for-the-provision-of-an-operating-model-review-for-customer-deve

closed GB open procedure Suitable for SMEs

# 634JR: Contract for the Provision of an Operating Model Review for Customer Development

[NHS South, Central and West Commissioning Support Unit](https://tendernation.io/buyers/nhs-south-central-and-west-commissioning-support-unit)

Estimated value

£0 to £20,000

Published

10 Jan 2019

Deadline

Closed

16 Jan 2019

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

South Central & West Commissioning Support Unit (SCW) provides specialist business support services to NHS and non-NHS customers. Based in the south of England, SCW's team of 1,300 skilled professionals provide expert support for over 80 NHS and non-NHS customers - nationally, regionally and locally; making a difference for 14 million people across an area of 15,600 square miles. As a current delivery partner for 13 STPs we have been at the heart of emerging Integrated Care Systems (ICSs) and the increasing adoption of population health management approaches.

Commissioning Support Units (CSU), unlike most NHS organisations, do not receive funding as part of a central settlement. We have to compete for and win work in order to meet the needs of the care system and keep our people busy. In addition the NHS landscape is undergoing significant change and we need to be able to respond to that effectively.

Within SCW, the Customer Development directorate leads and delivers many of the functions required to successfully 'win work'. The directorate has recently been formed through the merger of the following functions:

â&#128;¢ Business Development

â&#128;¢ Customer Operations

â&#128;¢ Internal Communications

We are looking for external support to complete a 'deep dive' review of where we currently are in order to help refine the model and ensure we have captured all the key requirements at this stage.

To participate in this tender please follow the link to our E-Procurement Portal and download our tender from there.

[in-tendhost.co.uk](https://in-tendhost.co.uk/scwcsu/aspx/ProjectManage/879)

Read full description

## CPV classification

Performance review services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/fbcc1893-6629-436e-a2c2-a07d602f7b4a)

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