Source: https://tendernation.io/opportunities/01a13c4b-dbbc-703b-8f2d-3e6c58a72348/the-provision-of-a-case-management-system-software-package

pending GB open procedure Suitable for SMEs

# The Provision of a Case Management System Software Package

[Your Homes Newcastle Ltd](https://tendernation.io/buyers/your-homes-newcastle-ltd)

Estimated value

Not stated

Published

25 Jun 2019

Deadline

Rolling deadline

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

Your Homes Newcastle (YHN) has under-gone a period of transformation and it has been recognised that a Case Management system to record advice and support delivered to customers, is required.

As such, YHN is undertaking a market engagement exercise, in the form of Supplier Engagement Events, aimed at assisting YHN to better understand the current supplier marketplace. This will ultimately lead to a decision on the possible re-procurement of an efficient, flexible and fit-for-purpose solution for now and, taking YHN into the next few years.

By implementing an easy-to-use Case Management system, YHN want front-line teams to be able to see, at a glance, the cases that they are working on; any outstanding actions to complete and, quantifiable outcomes for the organisation and customers. The system should also allow Managers to track work-load and, monitor individuals and teams against targets to effectively performance manage and identify improvements.

Additional information: Project ID Reference: DN417898 - In order to download and view all Supplier Engagement Event documents, you have to be registered with the NEPO web-portal. If you are not registered, this can be done by following the link address provided ([procontract.due-north.com/Login](https://procontract.due-north.com/Login)). ALL questions, queries and requests relating to this procurement opportunity MUST be made direct to the contact details provided within this Contract Finder notice.

Read full description

## CPV classification

Software package and information systems

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/fb6ee315-3ee6-4eb8-b220-a8b9c82fe3be)

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