Source: https://tendernation.io/opportunities/01a13c48-f34d-70a2-af52-e5c5c6c65e14/service-management-system awarded GB open procedure Suitable for SMEs # Service Management System [North Yorkshire County Council](https://tendernation.io/buyers/north-yorkshire-county-council) Estimated value £680,000 to £900,000 Published 18 Apr 2019 Deadline Closed 21 May 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Council wishes to award a contract for a technical solution to support IT service management, ("the Contract"). They require a "commercial-off-the-shelf" hosted solution. The Council's Technology & Change (T&C) business unit includes two IT service providers, corporate ICT and Schools ICT who between them provide IT services to NYCC, Selby District Council staff, schools, other public sector organisations and the private sector. The two providers currently use different service management systems but the plan is to consolidate these into a single solution. T&C have formally adopted ITIL as its Service Management framework along with accreditation to the ISO/IEC 20000 standard for the corporate service. They use the current software to manage the lifecycle of ITIL processes such as Incident Management, Request Fulfilment, Change Management and Problem Management. It also integrates with the Self-Service Portal so that all end users are able to raise their own Incidents and Requests. A project has been established to improve existing and adopt new Service Management processes, some of these process will be greatly assisted by Service Management application and, as such, these needs must be addressed within the same solution. Further details are in the procurement documents available on YORtender ([yortender.co.uk](https://www.yortender.co.uk)) ref DN388786. ## CPV classification Systems and technical consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/de8e2f1e-1deb-4f43-8e54-56e5a29692b4) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile North Yorkshire County Council: past awards and live tenders](https://tendernation.io/buyers/north-yorkshire-county-council) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 43 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [IT services: consulting, software development, Internet and support – L-Bank - Europaweite Vergabe einer KI-gestützten Lösung zur Verarbeitung von Elterngeldanträgen und Nachweisen im Verhandlungsverfahren mit Teilnahmewettbewerb nach VgV · Landeskreditbank Baden-Württemberg - Förderbank - (L-Bank) · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-95b1-7144-aa3a-6e4de7a75864/germany-it-services-consulting-software-development-internet-and-support)