Source: https://tendernation.io/opportunities/01a13c48-2cb5-73db-ae3c-c970ceeedf11/seamless-journey-subscription-zipabout awarded GB negotiated without publication procedure # Seamless Journey Subscription - Zipabout [The Department for Transport](https://tendernation.io/buyers/the-department-for-transport) Estimated value £70,000 Published 9 May 2019 Deadline Closed 31 Mar 2019 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. ## About this tender The Department has a primary objective to improve the journey experiences of rail passengers. As such, we are looking to work with industry partners to develop initiatives based on an improved understanding of customer satisfaction and general opinions about the wider rail industry. This is guided by a recognition that existing tools (e.g. NRPS) do not give us the more holistic, and immediate, understanding of the passenger experience that we need to be able to encourage TOCs to drive improvements in a more focused and speedy manner. This project will build on previous work already undertaken by Zipabout (in 2016 Zipabout and DIT worked on a project which was funded through the DIT's MoU with Transport Systems Catapult). The subscription will enable Departmental research into new methods of gathering insight. The fault reporting function will enable a more speedy, efficient and user-friendly way that allows customers to report faults and other customer service issues directly, in a manner which will help industry to respond and address problems more quickly and efficiently. ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/d6d38a18-e350-4a4d-8a07-47998f57dc27) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Department for Transport: past awards and live tenders](https://tendernation.io/buyers/the-department-for-transport) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [NCC1999 NE Rural Growth Programme Evaluation · Northumberland County Council · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a154e4-464d-73d3-9c3e-e81aa703d9f0/ncc1999-ne-rural-growth-programme-evaluation) [Nature recovery and intangible cultural heritage · Natural England · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a154e4-4787-7110-ab3a-3a405c46164b/nature-recovery-and-intangible-cultural-heritage) [Local Government Data Sharing Playbook: Multi-Agency Sharing in Children’s Social Care · Improvement and Development Agency for Local Government (IDeA) · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a154e4-4947-728c-ad83-59c066944fda/local-government-data-sharing-playbook-multi-agency-sharing-in-childrens-socia) [Specialist Advice/Advisor Service for Gloucestershire’s Advanced Engineering and Manufacturing Sector · Tewkesbury Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6446-722b-9ec6-44e39018b2f6/specialist-adviceadvisor-service-for-gloucestershires-advanced-engineering-and) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b)