Source: https://tendernation.io/opportunities/01a13c47-b000-72b3-9901-49b3ae315937/support-and-maintenance-of-bfis-unified-communications-platform closed GB open procedure Suitable for SMEs # Support and Maintenance of BFI's Unified Communications Platform [BFI](https://tendernation.io/buyers/bfi) Estimated value Not stated Published 22 Nov 2019 Deadline Closed 10 Dec 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The BFI requires bidding for the support and maintenance of its current Unified Communications platform. The technology supporting this platform is Microsoft's Skype for Business 2015 Server. The platform is deployed to provide UC capability throughout the BFI, in areas such as telephony, voice mail, online conferencing, video, IM and collaboration. The successful bidder should have extensive technical expertise in supporting a Skype for Business environment, utilising SIP and Enterprise Voice. The current deployment comprises Skype Front-End Servers, Edge Servers for remote access, an Office Web Apps server, Audiocodes SBC's for external voice calls via SIP, and integrates with Microsoft Exchange 2010. In addition, the BFI has deployed the Anywhere365 Contact Centre to facilitate our Box Office and Membership teams (based in Southbank) processing calls from customers and BFI members. This product is certified for use with Skype for Business. The successful bidder should be able to cover break fix incident requests from the BFI across all these areas, and offer us an industry-standard SLA. Where the technical expertise of the bidder is exhausted, the bidder should have strong relationships and SLA's with any vendors involved in our deployment (e.g. Microsoft). Beyond general support for non-working elements of the deployment, the successful bidder should provision the ability to fulfil service requests from the BFI and engage with us on questions, improvements and advice for our UC platform (e.g. consultancy days or any other appropriate mechanism). At a minimum, the successful bidder must be able to provide support via email, telephone and remote sessions during our core business hours of 08:00 - 18:00. Additional information: To take part in this tender, please visit our website, at [in-tendhost.co.uk](https://in-tendhost.co.uk/bfi/aspx/Tenders/Current) - and express an interest in this opportunity to access the relevant documents. Please note expressions of interest will only be accepted via the website. Is a Recurrent Procurement Type? : Yes Read full description ## CPV classification Maintenance of information technology software Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/d23a33ca-342b-43a3-9b4f-77efb3e39b2c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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