Source: https://tendernation.io/opportunities/01a13c46-3f20-7059-a463-23f5b1accf26/1-923-improving-maintenance-through-our-customer-eyes-2019-2021

awarded GB restricted procedure

# 1-923 Improving maintenance through our customer eyes (2019 -2021)

[Highways England](https://tendernation.io/buyers/highways-england)

Estimated value

£173,666

Published

3 Oct 2019

Deadline

Closed

29 Aug 2019

## About this tender

Highways England is looking to set up a contract for provision of Specialist Technical Consultancy Services. These specialist services will assist the Maintenance Requirements team within Safety, Engineering and Standards in understanding cyclic and reactive maintenance through the eyes of our customers.

The Consultant will provide direction to the improvement of our understanding of what 'a network in good condition' looks like for our customers with respect to maintenance and our asset management. More specifically we are interested in cyclic and reactive maintenance and we will look to assess how the customer expectations have changed over time during the operation of our numerous contracts practice across the industry. The support specialists will provide technical support to asset maintenance and implement the findings into operations.

With the findings from the project we will make improvements to our maintenance policy documents to include for a better customer experience.

## CPV classification

Research and development services and related consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/c3d176dd-28b0-4656-bdc2-d17f320b7623)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile Highways England: past awards and live tenders](https://tendernation.io/buyers/highways-england) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development)

## More tenders like this

[Research and development consultancy services – ATU wishes to establish a Panel of National Contact Point Experts across EU Member States to build capacity to incorporate EU Results-Based Payments Schemes in Public or Private Support Schemes. · Atlantic Technological University · 438 days left · 31 Dec 2027](https://tendernation.io/opportunities/01a156a9-ccf1-7050-b440-6554b4a1426f/ireland-austria-slovenia-research-and-development-consultancy-services-atu) [Research services – Evaluatie van de implementatie van de proeftuin Pioniersscholen · Vlaamse Overheid · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a156a9-cecf-7255-bee1-542f502ed088/belgium-research-services-evaluatie-van-de-implementatie-van-de-proeftuin-pi) [Research services – KPN/28/2026 „Charakterystyka biogeochemiczna gleb i roślin wybranych torfowisk subalpejskich ze szczególnym uwzględnieniem torfowiska u źródeł Úpy na Równi pod Śnieżką” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-97ae-7315-8e1a-e686bca1e724/poland-research-services-kpn282026-charakterystyka-biogeochemiczna-gleb-i) [Research and development services and related consultancy services – Evaluation of Five Pilot Projects Testing Exemptions from Provisions of the Local Government Act, the Property Tax Act, the General Practitioner Regulations, and Other Regulatory Frameworks · Ministry of Local Government and Regional Development · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-a35e-73b3-8bf4-7d33c32cf58b/norway-research-and-development-services-and-related-consultancy-services-ev) [Research and development services and related consultancy services – Zabezpečenie trvalých a analytických činností pre oblasť dopravy · Ministerstvo dopravy Slovenskej republiky · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-ce90-72fd-b25d-99b3ee2e8b4b/slovakia-research-and-development-services-and-related-consultancy-services) [Development consultancy services – Accompagnement à la stratégie d'attractivité économique du territoire de GrandSoissons Agglomération (02) · GrandSoissons Agglomération · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156aa-1b92-70f5-96fc-71a2756e9dc1/france-development-consultancy-services-accompagnement-a-la-strategie-dattr)