Source: https://tendernation.io/opportunities/01a13c45-722c-7343-b011-43783300b297/provision-of-a-it-help-desk-service-desk-for-rotherham-doncaster-and-south-hum pending GB open procedure # Provision of a IT Help Desk (Service Desk) For Rotherham Doncaster and South Humber NHS FT [Rotherham, Doncaster and South Humber NHS FT](https://tendernation.io/buyers/rotherham-doncaster-and-south-humber-nhs-ft) Estimated value £100,000 Published 7 Jan 2019 Deadline Rolling deadline ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The Health Informatics department has reviewed its current Service desk toolset (BMC Track-IT) to determine if it is fit for purpose to meet the future requirements of the department, the Trust as a whole and the external partners that Health Informatics department support After the review, it has been recommended and approved that the toolset is replaced with an Integrated Service Management System. Major aims of the Integrated Service Management system will be to save Trust staff time whilst requesting IT and other corporate services functions, such as HR and Training, reducing the number of contacts required and implementing automated workflows. It is acknowledged that increasing the departments alignment to the ITIL framework is essential for the department to cope with the demands of becoming increasingly efficient and providing increasing value to the Trust and our external customers. Further adopting and strengthening ITIL processes is a key work stream contained within the RDaSH ICT Work Programme Schedule which is designed to deliver the Information Communication & Technology Strategy 2016 - 2021. Replacing the current tool set is seen as key requirement to achieve this. Below is a list (not exhaustive) of some of the key feature that the system should be able to deliver Self Help Portal (Including IT, HR, Estates etc) ### Workflow or process engine ### Integrated configuration management database Discover / deployment / licensing technology / Asset Management ### Business Integration ### Event Management module Incident Management module Request fulfilment module Problem management module Release management module ### Access management module Integrated Known Error Database Active directory integration ### Phone / tablet apps ) ### Ability to manage multiple SLA's CRM - Customer Relationship Management Phone system integration ### Reporting - Custom Reporting - Scheduled Read full description ## CPV classification Helpdesk and support services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/bba24c27-ba6f-4a6c-a4bb-12ca9bea1c3a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. 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