Source: https://tendernation.io/opportunities/01a13c3d-a53a-72a4-904a-e0c0c922c51f/telecare-system awarded GB open procedure # Telecare System [Derby City Council](https://tendernation.io/buyers/derby-city-council) Incumbent usually keeps it Estimated value £450,000 Published 21 Mar 2019 Deadline Closed 18 Apr 2019 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Tenders were invited for the supply of a telecare system comprising a call handling platform and the central equipment to operate the platform. The system is required to maintain compatibility with existing telecare equipment, and with additional compatible peripheral equipment to be purchased in the future (separate to this tender exercise and contract). Derby City Council Carelink provides a non-statutory community alarm call handling service, and installs telecare equipment to help people remain independent in their own homes. The current IT system is a call handling platform for managing alerts raised from community equipment installed in customers' homes. The system is hosted on a separate network with its own servers in the Council House, which are approaching the end of their life. Derby City Council therefore need to replace the existing system, maintaining compatibility with existing telecare equipment and to be compatible with telecare equipment procured in the future. The contract will be for call handling platform and the central equipment to operate the platform. The system needs to enable team members to programme equipment on site and remotely access the call handling system, and the Supplier is required to implement the newly procured system with Carelink There is a maximum budget of £150,000 for the implementation, and although annual budgets for the support and maintenance have not yet been finalised for the potential maximum length of the contract, it is anticipated the annual level of funding will not exceed £30,000. The total contract value has therefore been set at £450,000. There will be options to extend the contract for up to five years in annual increments, subject to satisfactory performance and business needs. The maximum contract term is ten years. Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6c1c9fb3-4d3b-4df3-81e1-55f543f6b307) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Derby City Council: past awards and live tenders](https://tendernation.io/buyers/derby-city-council) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System · Herefordshire Council · 27 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system) [Fleet Management System · North East Derbyshire District Council · 26 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system) [The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider · South Yorkshire Mayoral Combined Authority · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl) [Supply, Installation, Testing and Commissioning of Asset Performance Management System (APMS) in PESCO Bannu & Dera Ismail Khan Operation Circles Khyber Pakhtunkhwa Province · Peshawar Electric Supply Company · 51 days left · 8 Dec 2026](https://tendernation.io/opportunities/01a13e41-035c-7095-8855-8913fea8b965/supply-installation-testing-and-commissioning-of-asset-performance-management) [Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento · Junta de Gobierno de la Diputación Provincial de Almería · 27 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci) [Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii · Katowickie Centrum Onkologii · 5 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)