Source: https://tendernation.io/opportunities/01a13c3c-d770-7138-b347-fdf5eb8aa5c2/user-experienceuser-interface-to-support-the-retail-strategy-2017-2022

awarded GB open procedure Suitable for SMEs

# User Experience/User Interface To Support the Retail Strategy 2017-2022

[South Yorkshire Passenger Transport Executive](https://tendernation.io/buyers/south-yorkshire-passenger-transport-executive)

Estimated value

£30,000 to £50,000

Published

16 Nov 2018

Deadline

Closed

21 Dec 2018

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

South Yorkshire Passenger Transport Executive are about to invest in and develop some of our most highly used customer information/retail channels/tools for example:

â&#128;¢ Improve the ticket finder function on our website and incorporate the functionality onto our ticket vending machines.

â&#128;¢ Offer customers the ability to buy the ticket they know they want; or search for the ticket they may need.

Previous retail and information strategies have seen us migrate most of our customers from assisted to self-serve channels/tools, we now need to make those popular channels/tools simple, easy and intuitive to use to further improve the success of our information provision, pass application and processing functions and encourage ticket sales off vehicle.

We are looking for an external company with previous knowledge and experience of similar briefs to review our customer journeys with a fresh pair of eyes and to help us develop simple, consistent, easy and intuitive customer journeys for our most used customer channels; and ensuring seamless transactions across multiple channels.

The estimated value of the contract is Â£30,000 - Â£50,000.

Additional information: Full tender documentation can be accessed at [sypte.co.uk/contracts](https://www.sypte.co.uk/contracts)

## CPV classification

Project management consultancy services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/6380e1a5-5493-4da8-b6cc-1c924fc2e317)

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