Source: https://tendernation.io/opportunities/01a13c3c-3621-723d-a152-7d35d04acf05/pch-resident-self-service-portal closed GB open procedure Suitable for SMEs # PCH Resident self-service portal [Phoenix Community Housing](https://tendernation.io/buyers/phoenix-community-housing) Estimated value £175,000 Published 30 Dec 2019 Deadline Closed 24 Jan 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender This contract is for the design, implementation and support of a Resident self-service portal (the project). The portal will be accessible by tenants,?leaseholders and other customers online, on mobile devices, laptops and desktops, and?provide access to services through the individual's preferred method at a time that suits them. The core of the portal will?comprise?the important transactions it will enable residents to carry out, and the functionality that will help residents carry out these transactions with ease.?Features will include: Book and track repairs and repair appointments, View rent and service charge account details, Make payments, Update personal information and contact preferences, View and update the details of household members, Make a complaint or compliment, View planned and structural works, Interact with Phoenix through messaging, Make appointments for home visits, Access advice and support,?e.g.?handy person service, financial advice, Give feedback to Phoenix on existing and potential new services, Access?to?service-specific FAQs ## CPV classification Software programming and consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/5d52b12a-cedb-479d-af14-c8e27a25998a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Phoenix Community Housing: past awards and live tenders](https://tendernation.io/buyers/phoenix-community-housing) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [SONI090 – Client-Side Advisor · SONI Ltd · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a154e4-4736-72ba-9b73-0e325c4a96e5/soni090-client-side-advisor) [Software implementation services – DNS - Metada Platform - licence a související implementační, konzultační, analytické a školicí služby · DIAMO, státní podnik · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-8989-719a-85fd-f036dc09b9df/czechia-software-implementation-services-dns-metada-platform-licence-a-s) [IT services: consulting, software development, Internet and support – Integrale ICT-dienstverlening · Stichting TWijs · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-8078-70d7-8df3-40f25f4d83c5/netherlands-it-services-consulting-software-development-internet-and-suppor) [Software supply services – CRE\_2026\_092 Renouvellement des licences Varonis · CREOS Luxembourg S.A. · 27 days left · 15 Nov 2026](https://tendernation.io/opportunities/01a15183-411c-7086-9da9-540c2fa32c64/luxembourg-software-supply-services-cre-2026-092-renouvellement-des-licences) [Software supply services – Vergabe zur Ablösung der bestehenden SAP-Lösung im Bereich Personal · Westfälische Verkehrsgesellschaft mbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0636-71ff-ab09-9dda4a94f77c/germany-software-supply-services-vergabe-zur-ablosung-der-bestehenden-sap-lo) [Computer facilities management services – IT-tjänster · Kalmar Läns Museum · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-8774-723e-83a8-af2cae60c2ed/sweden-computer-facilities-management-services-it-tjanster)