Source: https://tendernation.io/opportunities/01a13c3a-cca4-72b4-8fc7-303251f52e15/it-service-management-contract-provider-for-further-education closed GB open procedure Suitable for SMEs # IT Service Management Contract Provider for Further Education [The National College for High Speed Rail](https://tendernation.io/buyers/the-national-college-for-high-speed-rail) Estimated value £80,000 Published 26 Jun 2019 Deadline Closed 12 Jul 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The College is seeking proposals from experienced and qualified providers for the delivery of an IT Service Management contract. The College intends to initiate the contact on the 1st August 2019. This will provide 1 months overlap of support contacts to ensure a robust knowledge transfer process. The incumbent ITSM contract expires on the 3rd September 2019. The College is looking for the following key services to be integral to the ITSM contract:- • Service Desk & Technical Support: Service Integration and Management (SIAM) function where the ITSM provider will provide a managed Service Desk facility to provide a single-point of contact for NCHSR staff ( less than 100 ) • Infrastructure Management: Proactive monitoring and management of Workstations, Servers, Storage and Network equipment/infrastructure • ICT Expert Advice: advice, guidance and thought leadership • Service Management: Provide management information KPI's and SLA's and monthly reporting using dashboard Additional information: To Register and request documentation ## CPV classification Computer support and consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/4ecdc257-2e5e-449e-acb2-68b882033e66) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The National College for High Speed Rail: past awards and live tenders](https://tendernation.io/buyers/the-national-college-for-high-speed-rail) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [IT services: consulting, software development, Internet and support – Servicios de mantenimiento, soporte y desarrollo evolutivo de los sistemas de gestión de subvenciones y de digitalización de los procesos internos de ACCIÓ · Agencia Para la Competitividad de la Empresa · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6297-7227-819a-e22aac2c6068/spain-it-services-consulting-software-development-internet-and-support-se) [IT services: consulting, software development, Internet and support – „Осигуряване на възможност за електронно таксуване на пътниците чрез цялостно решение, базирано на пътнически профили, предоставяно като услуга (SaaS), за нуждите на „Тролейбусен транспорт” ЕООД, гр. Плевен“ · ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООД · 23 days left · 11 Nov 2026](https://tendernation.io/opportunities/01a156a9-752e-72e2-9fcc-3b0ec97760cb/bulgaria-it-services-consulting-software-development-internet-and-support) [Maintenance of information technology software – Usluga održavanja informacijskog sustava Kaznene evidencije · Ministarstvo Pravosuđa, Uprave I Digitalne Transformacije · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a156a9-ea7b-7106-8a81-051afa7f2539/croatia-maintenance-of-information-technology-software-usluga-odrzavanja-inf) [Wide area network services – Erbringung einer WAN-Infrastruktur sowie weiterer Dienste · LOTTO Hamburg GmbH · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-abf6-71bd-a863-0c1e01529da6/germany-wide-area-network-services-erbringung-einer-wan-infrastruktur-sowie) [System and support services – SAP Standard Support + Back Maintenance na obdobie dvoch rokov · Železničná spoločnosť Slovensko, a.s. · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-954d-73c0-81ac-1f5c5ea830f6/slovakia-system-and-support-services-sap-standard-support-back-maintenance) [IT services: consulting, software development, Internet and support – Utrzymanie w ruchu i rozwój systemu informatycznego SIOEZ w tym prace programistyczne oraz usługi im towarzyszące · Centralna Komisja Egzaminacyjna · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-6358-70a4-99f9-c3f4d782f582/poland-it-services-consulting-software-development-internet-and-support-u)