Source: https://tendernation.io/opportunities/01a13c39-fe36-72f6-836f-0d2cbafc9342/engaging-water-customer-for-better-consumer-and-business-outcomes

closed GB negotiated without publication procedure Suitable for SMEs

# Engaging water customer for better consumer and business outcomes

[Consumer Council for Water](https://tendernation.io/buyers/consumer-council-for-water)

Open field

Estimated value

£1 to £100,000

Published

21 Jun 2019

Deadline

Closed

5 Jul 2019

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The supplier is required to undertake research with customers and consumers of water and sewerage companies in England and Wales to establish:

- what they feel is important for their water company to ask about or consult them on, in order to feed into and improve the everyday services (business as usual) they receive and five year water company business plans
- what they feel they are sensibly able to contribute to, to provide meaningful input to inform every day services and planning for future water and sewerage services and bills
- how they feel that ongoing engagement for every day services fits in with engagement for business plans and what the balance should be.

The research will be qualitative, as it will involve some unfamiliar and sometimes technical terminology which participants will need to be stepped through.

Additional information:

Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids and communications must be submitted through this portal.

## CPV classification

Water distribution and related services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/46f2747d-a46a-4593-8cc8-dc0025441ceb)

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[Buyer profile Consumer Council for Water: past awards and live tenders](https://tendernation.io/buyers/consumer-council-for-water) [Sector More Public utilities tenders](https://tendernation.io/sectors/public-utilities)

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