Source: https://tendernation.io/opportunities/01a13c39-ab38-7226-bdc7-c3921d896d1b/customer-feedback-programme-survey-provider pending GB open procedure # Customer Feedback Programme Survey Provider [Stonewater Limited](https://tendernation.io/buyers/stonewater-limited) Estimated value Not stated Published 7 Jun 2019 Deadline Rolling deadline ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Stonewater requires access to high quality customer insight. To support existing feedback mechanisms, Stonewater undertakes surveys across a variety of service areas as close to the point of customer experience as possible. These are wholly conducted by telephone through a 3rd party supplier. This approach developed several years ago covers the following areas; reactive repairs, planned maintenance, lettings and allocation of homes, handling of complaints and handling of anti-social behaviour. In order to bring Stonewater's approach to collecting and using customer insight in line with our strategic objectives around digital communication and customer experience, an innovative step change is required. A cutting edge digital feedback system for gathering, analysing and displaying customer feedback from multiple channels, in real time is required. This new approach will enable us to significantly improve the visibility, accessibility and timeliness of customer feedback and improve the understanding of the process and behavioural influences on the quality of the customer experience. The introduction of real time customer feedback across the organisation has the potential to revolutionise the way we think about and feel accountability to our customers, and the quality of services we provide. At this stage we envisage any future tender being split into two lots; Lot 1 covering the transactional 'real time' surveys detailed above and Lot 2 covering a less frequent customer perception survey. Read full description ## CPV classification Customer services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/438e68bb-49ba-4b05-9dd2-90a0a947f786) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Stonewater Limited: past awards and live tenders](https://tendernation.io/buyers/stonewater-limited) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Social Housing Emerging Disrupters 6 · Procurement for Housing · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-4909-7303-a67f-9c3bff3eb4d8/social-housing-emerging-disrupters-6) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge)