Source: https://tendernation.io/opportunities/01a13c37-cdf2-7326-b731-2d785ede773a/out-of-hours-service closed GB open procedure # Out of Hours Service [capitalEsourcing](https://tendernation.io/buyers/capitalesourcing) Estimated value Not stated Published 30 Aug 2019 Deadline Closed 2 Oct 2019 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The Royal Borough of Kensington and Chelsea invites tenders for providing Out of Hours Services for the local authority's housing management service. The Council provides its service during normal working hours and is seeking a provider for a limited set of its services outside of normal working hours to keep the residents safe, and as far as possible, comfortably housed until the Council service resumes. The services will be limited to taking calls from residents and either referring the work to an existing service provider/contractor, to the local authority, offering advice or taking no action other than to record the call. We need to create a positive impression and provide superior levels of customer service that meet the needs and expectations of our residents. The service has to balance the needs of individual residents with the requirements of the wider neighbourhood for the common good. The expectation is the service will be provided by industry qualified individuals with exceptional customer care skills, loyalty and integrity, who are prepared to support the residents and the Housing Management Service to deliver the best service to their community. Additional information: Please access the tender documents through capitalesourcing The asbestos policy is to be added to the ITT suite ## CPV classification Housing services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/30e0f69e-aeb7-4417-9d71-0b4fc5f78ceb) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile capitalEsourcing: past awards and live tenders](https://tendernation.io/buyers/capitalesourcing) [Sector More Real estate services tenders](https://tendernation.io/sectors/real-estate-services) ## More tenders like this [Housing Site Identification, Landowner Engagement and Consultancy Services. · Chelmsford City Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15408-95e0-7222-9afc-7a4eb92afb30/housing-site-identification-landowner-engagement-and-consultancy-services) [Real estate services – Wykonanie operatów szacunkowych dla nieruchomości gruntowych na potrzeby postępowań administracyjnych prowadzonych w celu ustalenia wysokości odszkodowań za grunty pod drogi publiczne lub pod linie kolejowe (umowa ramowa) · Miasto Stołeczne Warszawa · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-66ca-72bb-94ae-d4e2c91a76e2/poland-real-estate-services-wykonanie-operatow-szacunkowych-dla-nieruchomosc) [Development services of real estate – Sélection d'un projet pour la réalisation d'environ 56 logements collectifs à Epinay-sur-Seine (93) sous la forme d'un Contrat de Promotion Immobilière (CPI) · Foncière Logement (75) · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-6a54-7019-9b5a-ddee0b07934a/france-development-services-of-real-estate-selection-dun-projet-pour-la-rea) [Property management services of real estate on a fee or contract basis – Ventilatsiooni- ja kliimasüsteemide tehnohooldusteenuse raamhange 2026 · Tallinna Linnavaraamet · 14 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a15183-7240-714e-932c-f7c62d4db452/estonia-property-management-services-of-real-estate-on-a-fee-or-contract-basis) [Non-residential property services – Tehnohooldusteenuse tellimine Läänemaa objektidele (2027 ) tavatehnohooldus · Riigi Kinnisvara Aktsiaselts · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-bab9-73ee-8079-c050be4b1d5f/estonia-non-residential-property-services-tehnohooldusteenuse-tellimine-laan) [Real estate agency services on a fee or contract basis – Estate Agent Services - Framework Agreement · Stortinget · 16 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a15183-74e2-729a-9a53-dba077887550/norway-real-estate-agency-services-on-a-fee-or-contract-basis-estate-agent-s)