Source: https://tendernation.io/opportunities/01a13c37-c6e2-730b-9450-b5ff1a4133ac/income-officer closed GB open procedure # Income Officer [Sandwell Metropolitan Borough Council](https://tendernation.io/buyers/sandwell-metropolitan-borough-council) Estimated value Not stated Published 17 Apr 2019 Deadline Closed 25 Apr 2019 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender ### Income Officer Sandwell Council are looking for an income Officer to contribute to the provision of a high quality, customer focused Income Management Service. To ensure prompt and effective early action is taken to control and recover outstanding rent arrears and other associated debts up to Eviction stage We would like to hear from applicants who can demonstrate the following: • Experience of working in a rent arrears recovery or similar income collection environment • Proven experience of delivering the highest level of customer care with a clear focus on early help and prevention • Excellent customer service skills • Excellent negotiation and persuasive skills • Ability to take a proactive casework approach to recovering debt • A performance driven work ethos • A desire to help customers to sustain their tenancies • Ability to work in a highly busy and challenging environment • Highly organised and understand the importance of attention to detail • Ability to use own initiative when supporting vulnerable customers and dealing with complex arrears cases • Assisting customers with Universal Credit related enquiries Essential requirements: ### Hours: 37 hours ### Start date: ASAP End date: 3 months from start date , with a possibility of extending. Rate of Pay: £12.60 per hour (PAYE) ### Contract type: Agency Location: Court House, 335-337 High Street, West Bromwich Job Description and Person Specification attached. Please can the agencies send over a CV, 2x up to date references and copy of Terms and Conditions. The Council will be using the In-tend e-Tendering System for this opportunity, please visit [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) to access the Sandwell MBC In-tend Supplier Portal.From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to related documents. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the `Guidance for Suppliers` section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system please contact the In-tend support team on 0844 272 8810. ### Closing date: Thursday 25th April 2019 at 15:00hrs Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link [in-tendhost.co.uk/sandwellmbc](https://in-tendhost.co.uk/sandwellmbc) You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on "Tenders" to list all the current opportunities. Once you have found the relevant opportunity you should click on "View Details" in order to Express Interest. Closing date for submission of quotations is Thursday 25th April 2019 no later 15.00hrs Is a Recurrent Procurement Type? : No Read full description ## CPV classification Supply services of personnel including temporary staff Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/30bcae5c-a4a4-4385-b3fe-0f4997c7a260) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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