Source: https://tendernation.io/opportunities/01a13c36-ce6c-7296-8e17-de192bf4d408/customer-relationship-management-crm-system-training-and-process-review awarded GB restricted procedure # Customer Relationship Management (CRM) System Training and Process Review [Highways England](https://tendernation.io/buyers/highways-england) Estimated value £154,345 Published 15 Jul 2019 Deadline Closed 10 Jul 2019 ## About this tender MP Customer Service Division (CSD) and the wider MP Directorate, requires the services of subject matter expert resources to provide 7 months of specialist external CRM training, process review and technical advice to assist in the delivery of CRM rollout across Major Projects (MP) and optimise integration with the Operations CRM system. This work will also review and optimise business as usual (BAU) owner processes to help secure future organisational self-sufficiency in this field within Highways England. ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/277a8977-b790-486d-a6a3-29e8443c56df) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Highways England: past awards and live tenders](https://tendernation.io/buyers/highways-england) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Research and development services and related consultancy services – procedura aperta finalizzata ALLA conclusione DI UN accordo quadro PER l’affidamento del servizio DI clinical research organization (cro) relativo a studi clinici promossi DA ASST degli spedali civili DI brescia PER UN periodo DI 72 mesi. · Asst Degli Spedali Civili di Brescia · 42 days left · 30 Nov 2026](https://tendernation.io/opportunities/01a15183-534f-73ea-874d-7960e59dff63/italy-research-and-development-services-and-related-consultancy-services-pro) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b) [Research and development services and related consultancy services – 12Δ/2026 Παροχή Υπηρεσιών τριών (3) Βοηθών Τηλεεξυπηρέτησης Κοινού για τις ανάγκες Τηλεφωνικής Υποστήριξης και Εγγραφής του Κοινού στο Μητρώο Κατόχων Κάρτας Φιλάθλου του ΚΟΑ · Κυπριακός Οργανισμός Αθλητισμού · 18 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a15183-1019-70c9-b80f-3949ad56b848/cyprus-research-and-development-services-and-related-consultancy-services-12) [Research services – KPN/26/2026 „Porosty torfowisk karkonoskich” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-0b2a-7284-8532-6039b444a4ff/poland-research-services-kpn262026-porosty-torfowisk-karkonoskich) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – Świadczenie usług eksperckich – wybór 3 ekspertów medycznych w dziedzinie: geriatrii, gastroenterologii, hepatologii; Części 1÷3. · Ministerstwo Zdrowia · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-65a8-7184-9dc2-fe80dcb43625/poland-research-and-development-services-and-related-consultancy-services-sw)