Source: https://tendernation.io/opportunities/01a13c35-8fbf-727a-ab0d-012102f66610/lean-consultancy closed GB open procedure Suitable for SMEs # Lean Consultancy [Stonewater Limited](https://tendernation.io/buyers/stonewater-limited) Estimated value £60,000 to £90,000 Published 26 May 2019 Deadline Closed 14 Jun 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Key, strategic themes for Stonewater are Business Excellence and Customer Experience. By operating efficiently, we can provide more affordable housing, and having effective and consistent services will improve the customer experience and satisfaction with our services. In 2018 Stonewater carried out a Lean review of its Income Collection processes and in 2019 there is a strong desire to focus on the other priority operational service delivery areas of Responsive Repairs, Lettings and Complaints Management. In April this year, Stonewater undertook an internal restructure to form a Customer Experience Directorate focussed on creating a customer centric organisation, which puts our customers at the heart of how we design and deliver services. Lean reviews of key service areas will ensure we design efficient, consistent processes across all the teams who contribute to the customer experience. Stonewater's Lean review of Income Collection was a single procurement exercise to fulfil a 'proof of concept' approach. We now wish to deliver a further series of lean reviews in 2019/20 and seek to appoint a lean consultancy partner to deliver this phase. We are looking for consistency of delivery and economies of scale across all 3 reviews, and if possible an element of alignment with the lean methodology used for the income review. At this stage of our lean journey we are not looking to implement an organisation wide lean cultural transformation, although we do expect that the teams involved in the 3 functional reviews learn lean principals and tools to apply to local continuous improvement. The selected supplier should therefore look to work closely with those individuals to provide the tools required for this continuous improvement journey. Additional information: All details of the tender can be found through the Delta eSourcing portal [delta-esourcing.com](https://www.delta-esourcing.com/) using access code 73E54253W3 All questions relating to the project or the tender documentation should be directed through the message centre available on the portal. Read full description ## CPV classification Business services: law, marketing, consulting, recruitment, printing and security Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/1b038791-69f0-4469-a6a5-d9aa8de7883d) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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