Source: https://tendernation.io/opportunities/01a13c35-123c-7160-909e-0cc0dac0dc6d/1404-provision-of-out-of-hours-service-desk-for-de-montfort-university closed GB open procedure Suitable for SMEs # 1404 - Provision of Out of Hours Service Desk for De Montfort University [De Montfort University](https://tendernation.io/buyers/de-montfort-university) Often single bidder Estimated value Not stated Published 18 Dec 2019 Deadline Closed 21 Jan 2020 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender De Montfort University has a requirement to purchase an IT service desk service to supplement DMU's service desk. The purpose of the additional service is to: - enable effective out of hours IT support to staff and students of the University; - act as cover for the service desk during departmental meetings during core hours; - act, if required, as an overflow for the ITMS Service Desk at peak times of the year or during exceptional circumstanced e.g. high levels of sickness on the service desk. The service will be used for providing 1st line IT support and where necessary, escalating incidents to other IT support teams. Additionally, DMU is also ideally looking for the supplier to provide a desktop IT cover support service to provide additional project or support capability in respect of the installation of: - PCs, and - Servers and storage. Full details of the requirements are set out in the Tender documents. Additional information: To apply please register on the In-Tend system where you can download the ITT documents: [in-tendhost.co.uk/demontfort/aspx/Home](http://in-tendhost.co.uk/demontfort/aspx/Home) Closing date on 21 January 2020 at 17:00 hrs. \*\*\*\*PLEASE DO NOT APPLY DIRECT TO THE BUYER AS PER BELOW\*\*\*\* Is a Recurrent Procurement Type? : No ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/163ec24f-538a-4631-8bd0-0cd10e9e4d8c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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