Source: https://tendernation.io/opportunities/01a13c31-e8fb-70c8-b28f-0b94cc77dfd0/web-forms-with-a-customer-database awardedGBopen procedureSuitable for SMEs # Web Forms with a Customer Database [Bury Council](https://tendernation.io/buyers/bury-council) Estimated value Not stated Published 5 May 2017 Deadline Closed 7 Jun 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](/opportunities/for-small-businesses)## About this tender Bury Council is seeking to replace its long established Customer Relationship Management (CRM) system. The replacement system will be required to manage customer contact via the Council's Self Serve website, a dedicated customer contact centre and number of reception areas across the borough. The system will be required to manage a broad spectrum of services across the whole of the council's portfolio and will need to achieve deep integration with numerous back office systems, third party systems and other supporting applications. In addition to taking information from the customer, the system should also be capable of delivering status updates, details of previously reported incidents etc. The system should be underpinned by a database that can provide a \\"customer view\\" to contact centre staff and historical information to customers via a customer portal. If you wish to express an interest in this opportunity please visit The Chest e-tendering system. [the-chest.org.uk](https://www.the-chest.org.uk). The closing time for completed tender submissions, via The Chest, is 12 noon on Wednesday 7th June 2017. ## CPV classification Software package and information systems Source Contracts Finder (UK) · Notice f620313c-c44e-48e9-9251-91062af00d72 [View official notice ](https://www.contractsfinder.service.gov.uk/notice/f620313c-c44e-48e9-9251-91062af00d72) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileBury Council: past awards and live tenders](https://tendernation.io/buyers/bury-council)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 29 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 28 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 31 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Software package and information systems – System klasy ERP, obejmujący obsługę kadrową, płacową, finansowo-księgową i zarządzanie oświatą w placówkach Gminy Wrocław Centrum Usług Informatycznych we Wrocławiu 14 days left 30 Oct 2026](https://tendernation.io/opportunities/01a1420f-feaa-7368-b04a-2db68e528bbf/poland-software-package-and-information-systems-system-klasy-erp-obejmujacy)[Information systems and servers – Przedmiotem zamówienia jest dostawa serwerów obliczeniowych wraz z elementami sieciowymi, niezbędnymi do wytworzenia cyfrowych węzłów radiowych wchodzących w skład realizowanego systemu w projekcie pn. Krajowa infrastruktura badawcza do rozwoju systemów GNSS/ADS-B ze szczególnym uwzględnieniem automatycznej detekcji zagrożeń ŚWIATOWID. Instytut Chemii Bioorganicznej Polskiej Akademii Nauk, Poznańskie Centrum Superkomputerowo-Sieciowe 13 days left 29 Oct 2026](https://tendernation.io/opportunities/01a14210-9cd3-72a4-acdd-3d74afe047a9/poland-information-systems-and-servers-przedmiotem-zamowienia-jest-dostawa-s)[Software package and information systems – Solution de gestion du consentement utilisateurs Société nationale SNCF 48 days left 2 Dec 2026](https://tendernation.io/opportunities/01a1420f-fe3b-7017-ad0f-dad8ce3e912b/france-software-package-and-information-systems-solution-de-gestion-du-conse)