Source: https://tendernation.io/opportunities/01a13c30-6dc4-7321-96c8-e8e4ab456e50/contact-centre-systems-support cancelled GB open procedure # Contact Centre Systems Support [Leeds City Council](https://tendernation.io/buyers/leeds-city-council) Estimated value £250,000 Published 25 Oct 2017 Deadline Closed 23 Jun 2018 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology, Verint Work Force Optimisation and some bespoke software products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users. The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies. The Contract will have an initial period of three years with an option to extend by three further 12 month periods. The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots. ## CPV classification Telecommunications equipment and supplies Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e671c968-af62-42d0-9ef8-1d846398a790) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Leeds City Council: past awards and live tenders](https://tendernation.io/buyers/leeds-city-council) [Sector More Telecoms & broadcasting equipment tenders](https://tendernation.io/sectors/telecoms-broadcasting-equipment) ## More tenders like this [Telecommunications equipment and supplies – Remodelación Del Cpd De T3 En El Aeropuerto De Málaga - Costa Del Sol · Aena. Dirección de Contratación · 5 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a14210-2d09-73f4-99f6-87cc5d6601cd/spain-telecommunications-equipment-and-supplies-remodelacion-del-cpd-de-t3-e) [Terminal equipment – Checkout system and payment terminals · Vestland fylkeskommune · 34 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a14210-192c-736c-b1b3-d3e9d4da3fb6/norway-terminal-equipment-checkout-system-and-payment-terminals) [Network equipment – Modernizace datové sítě v budovách SOŠ · Střední průmyslová škola Třineckých železáren · 33 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a14210-188b-70b3-a1d1-fa9341bf7d40/czechia-network-equipment-modernizace-datove-site-v-budovach-sos) [Radio network – Mobilfunknetze (Ericsson, Huawei, Nokia, Siemens) · Rheinland-Pfälzische Technische Universität Kaiserslautern-Landau · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a1420f-fc24-7024-8635-070860633580/germany-radio-network-mobilfunknetze-ericsson-huawei-nokia-siemens) [Network infrastructure – Bereitstellung, Konfiguration und Inbetriebnahme von TI-Konnektoren in einer Cloud-Lösung · Thüringen-Kliniken Georgius Agricola GmbH · 30 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a14210-18aa-701a-a7d4-443e5bd9e2af/germany-network-infrastructure-bereitstellung-konfiguration-und-inbetriebna) [Multimedia equipment – Zakup wyposażenia elektronicznego - monitory w ramach projektu: Laboratoria budownictwa przyszłości – budowa warsztatów szkolnych przy Zespole Szkół Budowlano – Architektonicznych w Tarnowskich Górach · Powiat Tarnogórski · 33 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a14210-2e83-731d-ab4a-5af6b3c63cef/poland-multimedia-equipment-zakup-wyposazenia-elektronicznego-monitory-w-r)