Source: https://tendernation.io/opportunities/01a13c2f-e206-73fe-b4c7-0fc5c6d651ee/gla-correspondence-management-syatem

pending GB open procedure

# GLA Correspondence Management Syatem

[Transport for London](https://tendernation.io/buyers/transport-for-london)

Estimated value

£120,000

Published

21 Jun 2018

Deadline

Rolling deadline

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

Public Liaison Unit has a need to drive continuous improvement in order to provide a better service to the general public in terms of both quality of output and timeliness. Processes need to be streamlined to cope with an increasing demand.

Therefore, the Public Liaison Unit team are looking to replace their current correspondence handling software with a cloud-hosted Software as a Service (SaaS) solution.

The system needs to be able to process all types of requests dealt with by PLU, Mayor's Office and FOI Team, including managing campaigns. User research has been undertaken and the user requirements are included so that you can focus the demo to PLU's needs. A high level summary of the system requirements can be found below:

•Log, allocate, track, manage and respond via one system.

•Capture required/relevant data fields per case type.

•APIs for some or all: scanning, web form, CRM, telephone, transfer of cases to other functional bodies.

•Improve performance: ability to set internal service levels and have a clearance process.

•Measure team and individual performance.

•Measure customer satisfaction.

•Suite of reports and ability to create ad hoc reports and multiple criteria.

•Support single sign on via MS Active Directory.

Additional information: We will be looking to publish the tender on 16/07/18

## CPV classification

Desktop communications software package

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/e0984b82-3fd5-41b4-8a12-76e57bdf44c7)

Never miss a tender like this again

Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start.

[Track tenders free](https://tendernation.io/register)

[Buyer profile Transport for London: past awards and live tenders](https://tendernation.io/buyers/transport-for-london) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems)

## More tenders like this

[Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Information systems and servers – Доставка, изграждане, конфигуриране и поддържане на система за Управление на Информация за сигурност и на събития (SIEM) за Оперативен център за сигурност, интегрирана със съществуваща Hadoop система за въвеждане на допълнителни възможности за AI функции за информационна сигурност, разположена в инфраструктурата на проекта в УНСС, по проект ДИГД BG16RFPR002-1.014-0013-C01 с водеща организация УНСС · УНИВЕРСИТЕТ ЗА НАЦИОНАЛНО И СВЕТОВНО СТОПАНСТВО · 33 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-4cfe-726a-b623-835bff227456/bulgaria-information-systems-and-servers-dostavka-izgrazdane-konfigurirane)