Source: https://tendernation.io/opportunities/01a13c2e-56c5-70df-ab1d-beae1ef9b3f5/information-and-advice-service-for-the-nhs-continuing-healthcare-programme

awarded GB open procedure Suitable for SMEs

# Information and Advice Service for the NHS Continuing Healthcare Programme

[NHS England](https://tendernation.io/buyers/nhs-england)

Estimated value

£160,000

Published

14 Sept 2017

Deadline

Closed

16 Oct 2017

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

NHS England is seeking to appoint a suitably qualified provider in the field of Continuing Healthcare (CHC) for the NHS. The contract will provide a national advice and information service for patients who are assessed as having a 'primary health need' and their families. Clinical Commissioning Groups (CCGs) are the responsible bodies delivering a CHC service to individuals and their carers/families in accordance with a National Framework for NHS CHC (including the Operating Model). A core component of the Operating Model is to provide consistency and improve the individual and family experience of NHS CHC.

The service was launched as a pilot in 2015 and has seen an exponential growth in the number of patients and health staff seeking advice and guidance.

â&#128;¢ 38,000 visits to the information on their website

â&#128;¢ 2,200 comprehensive written guides sent out to individuals

â&#128;¢ 8,500 telephone consultations

â&#128;¢ 1,400 written consultations (web portal and email)

The type of advice includes:

â&#128;¢ Supporting people with specific conditions;

â&#128;¢ understanding of the complex operational patient pathways;

â&#128;¢ detailed understanding of guidance & legislation for CHC

For more information please access the tender documents by visiting NHS England's e-tendering platform at [nhsengland.bravosolution.co.uk](https://www.nhsengland.bravosolution.co.uk)

## CPV classification

Legal services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/cf3c67d6-49cc-4702-9174-5e5669d774f4)

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