Source: https://tendernation.io/opportunities/01a13c2b-0985-700d-9163-159f2045edbf/contract-awarded-project-20130-the-pensions-ombudsman-it-managed-service awarded GB open procedure Suitable for SMEs # Contract Awarded project\_20130 - The Pensions Ombudsman IT Managed Service [Department for Work and Pensions](https://tendernation.io/buyers/department-for-work-and-pensions) Often single bidder Estimated value £864,984 Published 6 Jul 2018 Deadline Closed 1 Dec 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender 1.1.1 The Pensions Ombudsman's Office is a Non Departmental Public Body sponsored by the Department for Work and Pensions (DWP), whose role is to investigate complaints of maladministration and disputes of fact or law relating to occupational and personal pension schemes. 1.1.2 We are a small organisation employing 36 staff with an operating budget currently of less than £3 million. As a result of public spending cuts our budget will be reducing over the next four years. 1.1.3 The office is based in central London very close to Victoria Station, where the majority of staff work (although we do have a small number of home workers). We would like to be able to allow other staff to work more flexibly from home, however we are constrained by our existing IT and infrastructure. 1.1.4 Last year we received around 4,000 telephone enquiries, 4,000 written enquiries and conducted around 950 formal investigations. We create approximately 500,000 documents each year. 1.1.5 We are looking to procure a Case Management System (CMS), an Electronic Documents and Records Management System (EDRMS) and a Management Information (MI) solution. ## CPV classification IT services: consulting, software development, Internet and support Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/aaa4368a-f9ad-453f-975a-2c3235fa1068) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Department for Work and Pensions: past awards and live tenders](https://tendernation.io/buyers/department-for-work-and-pensions) [Sector More IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [System and support services – SAP Standard Support + Back Maintenance na obdobie dvoch rokov · Železničná spoločnosť Slovensko, a.s. · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-954d-73c0-81ac-1f5c5ea830f6/slovakia-system-and-support-services-sap-standard-support-back-maintenance) [IT services: consulting, software development, Internet and support – Servicios de mantenimiento, soporte y desarrollo evolutivo de los sistemas de gestión de subvenciones y de digitalización de los procesos internos de ACCIÓ · Agencia Para la Competitividad de la Empresa · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-6297-7227-819a-e22aac2c6068/spain-it-services-consulting-software-development-internet-and-support-se) [Wide area network services – Erbringung einer WAN-Infrastruktur sowie weiterer Dienste · LOTTO Hamburg GmbH · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-abf6-71bd-a863-0c1e01529da6/germany-wide-area-network-services-erbringung-einer-wan-infrastruktur-sowie) [Maintenance of information technology software – Usluga održavanja informacijskog sustava Kaznene evidencije · Ministarstvo Pravosuđa, Uprave I Digitalne Transformacije · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a156a9-ea7b-7106-8a81-051afa7f2539/croatia-maintenance-of-information-technology-software-usluga-odrzavanja-inf) [IT services: consulting, software development, Internet and support – „Осигуряване на възможност за електронно таксуване на пътниците чрез цялостно решение, базирано на пътнически профили, предоставяно като услуга (SaaS), за нуждите на „Тролейбусен транспорт” ЕООД, гр. Плевен“ · ТРОЛЕЙБУСЕН ТРАНСПОРТ ЕООД · 23 days left · 11 Nov 2026](https://tendernation.io/opportunities/01a156a9-752e-72e2-9fcc-3b0ec97760cb/bulgaria-it-services-consulting-software-development-internet-and-support) [IT services: consulting, software development, Internet and support – Utrzymanie w ruchu i rozwój systemu informatycznego SIOEZ w tym prace programistyczne oraz usługi im towarzyszące · Centralna Komisja Egzaminacyjna · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-6358-70a4-99f9-c3f4d782f582/poland-it-services-consulting-software-development-internet-and-support-u)