Source: https://tendernation.io/opportunities/01a13c2a-6398-7157-810e-1601f64c7c2f/qu142-service-management-system-soft-market-testing-exercise closed GB open procedure Suitable for SMEs # QU142 - Service Management System - Soft Market Testing Exercise [Birmingham City Council](https://tendernation.io/buyers/birmingham-city-council) Estimated value Not stated Published 12 Jul 2018 Deadline Closed 27 Jul 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Birmingham City Council is looking to achieve the minimal possible disruption as it migrates from its current version of ServiceNow to a new service management system. It wishes this new system to ideally be in place by the end of Feb 2019 to allow time for staff to gain familiarity with the new system prior to going live by 1.4.2019. We are seeking input from potential bidders to indicate the options and costs for: - The provision of a service management system - The provision of on-going maintenance and support for that system - Provision of user documentation for the service management system. - Possible provision of training in the use of the system. - Further relevant projects as they arise Which will inform a full procurement exercise that may take place in the Summer / Autumn of 2018. These services may be delivered as a single managed service, or by multiple suppliers delivering one or more of the above services. There is no preferred solution at this stage. Additional information and the soft market testing questionnaire are available through In-Tend - the Councils eProcurement portal. Registration and use of in-tend is free. All correspondence for this procurement process must be via the in-tend correspondence function. If you are unable to register with in-tend please either email us at or call 0121 464 8000. If you are interested in tendering please click on the following link to access the Council's tender Portal:-. [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc/) and submit your details to register as a potential bidder. We will send you a log on and password so you can download the soft market testing documents and questionnaire. Your completed questionnaire should be returned by 3pm 27 July 2018 via the 'in-tend' system [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc) Additional information: If you are interested in tendering please click on the following link to access Birmingham City Council's tender Portal. Delivery Notes ### Birmingham Is a Recurrent Procurement Type? : No Read full description ## CPV classification Hardware Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/a3ddbc26-d3a2-47ef-ae55-9958c8959928) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Birmingham City Council: past awards and live tenders](https://tendernation.io/buyers/birmingham-city-council) [Sector More Construction materials & structures tenders](https://tendernation.io/sectors/construction-materials) ## More tenders like this [Drinking-water piping – Lieferung von Material für die Trinkwasserversorgung (PE-HD-Rohr) für die Trinkwasserversorgung der KOOPERATION WASSER. · Trinkwasserverband Stader Land · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-0b9d-724a-b3ac-6a1b5383af17/germany-drinking-water-piping-lieferung-von-material-fur-die-trinkwasservers) [Construction materials – Fornecimento de Materiais de Construção Civil para o ano de 2027 · Município de Lagoa (Açores) · 27 days left · 14 Nov 2026](https://tendernation.io/opportunities/01a15183-1411-7299-9481-e5274c3efd59/portugal-construction-materials-fornecimento-de-materiais-de-construcao-civi) [Modular and portable buildings – Fourniture, livraison et installation de 5 habitations légères de loisirs (HLL) au camping de la Colombière a Pesmes · Communauté de Communes Val de Gray · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-5cdd-730e-a2d6-1022e299032b/france-modular-and-portable-buildings-fourniture-livraison-et-installation) [Smiths' wares – Fournitures d'atelier : Serrurerie - Quincaillerie · Nievre Habitat · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-c593-71cf-99c0-59c343efbbd0/france-smiths-wares-fournitures-datelier-serrurerie-quincaillerie) [Building materials – Dostawy materiałów ogniotrwałych formowanych · Sieć Badawcza Łukasiewicz-Instytut Metali Nieżelaznych · 18 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a15183-4d1a-7143-ae91-f1f0c3bdd6a9/poland-building-materials-dostawy-materialow-ogniotrwalych-formowanych) [Building materials – Fourniture de matériels et matériaux · Ville de Saint-Just Saint-Rambert · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-1461-73f3-8616-e84751ddcbff/france-building-materials-fourniture-de-materiels-et-materiaux)