Source: https://tendernation.io/opportunities/01a13c29-df14-71e7-a552-0cef96e89ce1/passenger-assist-continuous-monitoring-research awarded GB restricted procedure # Passenger Assist Continuous Monitoring research [Office of Rail and Road](https://tendernation.io/buyers/office-of-rail-and-road) Estimated value £70,000 to £75,000 Published 15 Mar 2018 Deadline Closed 21 Feb 2018 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. ## About this tender This work is being commissioned by ORR's Competition and Consumer Policy Team. The Team is primarily responsible for approving policies and monitoring compliance under passenger-facing licence conditions. Access to public transport is for many a necessity of everyday life. As the sector regulator, we recognise the importance of the rail network being open to everyone regardless of their circumstances. One of our key roles is therefore to ensure that the companies which operate passenger train services and manage mainline stations enable passengers with a disability to make their journeys easily and confidently, whether those journeys are made independently or with assistance. We do this by requiring train and station operators to establish and comply with a disabled people's protection policy (DPPP) as a condition of their operating licence. A DPPP sets out, amongst other things, the arrangements that an operator will put in place to support disabled people using its services. ORR is responsible for approving and monitoring the implementation of these DPPPs. A key element of DPPPs concerns the requirement that 'each licensed operator must participate in a reservation system for disabled passengers whose journey begins at any of the stations at which that operator's trains are scheduled to stop'. That current system is called Passenger Assist. Operators are expected to provide assistance that has been booked through Passenger Assist, at any station during the hours that trains are scheduled to serve that station. As part of our compliance monitoring we need ongoing evidence that obligations in this area are being met and that passengers are satisfied with the quality of assistance they are receiving. Read full description ## CPV classification Market research services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/9e5352ef-dd5b-46ee-a76c-90339e1dee2d) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Office of Rail and Road: past awards and live tenders](https://tendernation.io/buyers/office-of-rail-and-road) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Social Housing Emerging Disrupters 6 · Procurement for Housing · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-4909-7303-a67f-9c3bff3eb4d8/social-housing-emerging-disrupters-6) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge)