Source: https://tendernation.io/opportunities/01a13c29-196b-7134-914e-9a2709342c57/external-independent-review-of-gmc-escalated-customer-complaints

awarded GB open procedure Suitable for SMEs

# External Independent Review of GMC Escalated Customer Complaints

[General Medical Council (GMC)](https://tendernation.io/buyers/general-medical-council-gmc)

Estimated value

£86,400

Published

30 Oct 2018

Deadline

Closed

1 Jan 2018

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Small contract value

    Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

The GMC is inviting quotes for an independent review and advice service. This service would have the responsibility of reviewing the effectiveness of our complaints handling in certain customer complaints which have been handled in accordance with our internal complaints policy and where the complainant remains dissatisfied with our responses. The complaints to be reviewed will be identified by the GMC with reference to certain set criteria. This will not be an automatic right for complainants.

## CPV classification

Performance review services

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/95b48b37-1722-4324-b080-306cd3ad77e5)

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