Source: https://tendernation.io/opportunities/01a13c26-b373-70c1-8e23-6c313f1ec298/administrative-provision-of-an-integrated-healthcare-call-handling-service-to-su closed GB open procedure Suitable for SMEs # Administrative provision of an Integrated Healthcare Call Handling Service to support Neonatal, in-utero (bed finding), Paediatric and ECMO Intensive Care Services [NHS Arden and Greater East Midlands Commissioning Support Unit](https://tendernation.io/buyers/nhs-arden-and-greater-east-midlands-commissioning-support-unit) Estimated value Not stated Published 30 Nov 2018 Deadline Closed 4 Jan 2019 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender NHS Arden and Greater East Midlands Commissioning Support Unit (NHS Arden and GEM CSU) on behalf of NHS England Specialised Commissioning (Midlands and East) are inviting suitably qualified providers capable of delivering a Call Handling Service to support telephonic communications relating to the delivery of health care services for units within the Midlands and East of England boundaries. The aim of the call handling service is to receive all requests for advice or transport relating to neonatal transport from CenTre (Central Newborn and Trent Perinatal Network), pediatric critical care from CoMET (Children's Medical Emergency Transport) or ECMO (Extracorporeal Membrane Oxygenation) patient transfers and/or retrievals to and from general hospitals to specialist treatment centres. The service will be available, 24 hours a day, 365 days a year to provide a call handling service to gain advice and/or transport for neonates, critically ill children and all patients requiring ECMO. The overarching objectives of the service will be: - To provide an expeditious "communications conduit" service that meets the quality specification for the management of all calls for neonatal transport/retrieval requests, pediatric transport/retrieval requests and calls regarding ECMO patients. - To record all calls received or made by the provider associated with supporting the delivery of services referenced above. - To provide activity information on calls managed as described within the information schedule. - Provide a supporting service to help individuals who require specialist care to get the right advice, first time and facilitate their onward journey. The call-handling service will also manage calls from other hospitals when they are related to the movement of a patient in or out of one of the hospitals and at times of increased activity nationally known as "surge". As a result of this procurement exercise an agreement will be established with the successful Bidder(s) for a period of 3 years \[with the Commissioner having the option to extend the Contract for up to a further 1 year\]. Read full description ## CPV classification Administrative healthcare services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/7c15587a-b36b-4fc9-9d36-65dd81bc9561) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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