Source: https://tendernation.io/opportunities/01a13c26-7f3f-71e8-a194-0264a4682d06/sta-helpline-sta-0182 awarded GB open procedure Suitable for SMEs # STA Helpline, STA 0182 [Department For Education](https://tendernation.io/buyers/department-for-education) Open field Estimated value £292,258 Published 4 Apr 2018 Deadline Closed 6 Mar 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender STA requires a helpline to support all aspects of the administration of national curriculum assessments and tests, and logistics of the GQ Yellow Label Service in schools and requires dedicated in-bound response handling of first and second line support to maintain business continuity from 7 September 2018 for a period of 12 months to 6 September 2019. STA requires a helpline to provide targeted support and advice on tests and assessments across EYFS, KS1, KS2 and KS3 to schools, local authorities and, on occasion, to parents. The main requirements are for the provision of:  A core team to work exclusively on the STA helpline service  In-bound response handling (first and second line support)  Out-bound call campaigns  Staff training and knowledge management and transfer  Hand-off to other helplines  Quality management  Data management  Service management  Implementation and mobilisation  Adherence to departmental security requirements ## CPV classification Education and training services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/79fb81d4-3c80-45c6-a299-b7918fcd028c) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Department For Education: past awards and live tenders](https://tendernation.io/buyers/department-for-education) [Sector More Education & training tenders](https://tendernation.io/sectors/education-training) ## More tenders like this [The Provision of SNCO Engineering Foundation Degree Scheme Runn · Ministry of Defence · 30 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a154e4-4839-7070-a162-5e7441d93f13/the-provision-of-snco-engineering-foundation-degree-scheme-runn) [Training services – Conception et animation de formations à l’immobilier et mise à disposition de modules d'autoformation en ligne au profit de l’Institut de la Gestion Publique et du Développement Économique, destinées à professionnaliser les agents de l’État et des organismes publics. · Ministère de l'économie, des finances et de la souveraineté industrielle, énergétique et numérique · 24 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a15183-0c51-72fb-bad6-941822fbc6b7/france-training-services-conception-et-animation-de-formations-a-limmobilie) [Education and training services – Mezőgazdaság és erdészet ágazat képzései 27314\_3. · Büntetés-végrehajtás Országos Parancsnoksága · 10 days left · 29 Oct 2026](https://tendernation.io/opportunities/01a15183-c383-73d0-b7cc-8114e67ab766/hungary-education-and-training-services-mezogazdasag-es-erdeszet-agazat-kepz) [Adult and other education services – REZ BBSAT 45ind IdAP JC Berlin Tempelhof-Schöneberg · Bundesagentur für Arbeit, Regionales Einkaufszentrum BB/SAT · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-0fee-72bf-8b28-73966c957633/germany-adult-and-other-education-services-rez-bbsat-45ind-idap-jc-berlin-te) [Vocational training services – impartición de nueve acciones formativas de formación profesional PARA EL empleo EN EL centro público de formación profesional PARA EL empleo “punta europa” de algeciras (cádiz). modalidad presencial Y teleformación · Delegación Territorial de Empleo, Empresa y Trabajo Autónomo, y de Inteligencia Artificial, Desarrollo Digital y Administración Pública en Cádiz · 36 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a15183-d368-7182-ae9d-2b2242df78fa/spain-vocational-training-services-imparticion-de-nueve-acciones-formativas) [Vocational training services – Formation obligatoire des assistant(e)s maternel(le)s agréé(e)s-. · Département de l'Aisne · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15183-1ece-7277-a173-7f2908586c38/france-vocational-training-services-formation-obligatoire-des-assistantes)