Source: https://tendernation.io/opportunities/01a13c26-6aaa-71d6-b124-cfae5d287407/contact-centre-software-solution [Skip to main content](#main-content) closedGBopen procedure # Contact Centre Software Solution [English Heritage-Procurement](https://tendernation.io/buyers/english-heritage-procurement) Estimated value £250,000 Published 9 Mar 2018 Deadline Closed 12 Apr 2018 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender English Heritage needs to replace its existing Contact Centre software with a solution that complies with PCI standards. The current solution lacks much of the functionality required to take the Contact Centre forward in line with the future requirements of the business and is very resource heavy. We need to include solutions such as; IVR payment to allow the agent to capture the credit card information without ever seeing or hearing it, and DTMF tones that are suppressed entirely or converted to monotones so the agent cannot recognize them and so that they cannot be recorded. English Heritage needs to ensure that whatever solution is selected that it ensures PCI Compliance and includes required functionality and integration with a Workforce Management solution to free up resources. Additional information: Suppliers interested in this opportunity should register at [in-tendhost.co.uk](https://in-tendhost.co.uk/english-heritage/aspx/Home) in orderto express interest and download documentation. Is a Recurrent Procurement Type? : No ## CPV classification Contact management software development services Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/790b614d-68f6-4ede-a16e-9b7579468883) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileEnglish Heritage-Procurement: past awards and live tenders](https://tendernation.io/buyers/english-heritage-procurement)[SectorMore IT services tenders](https://tendernation.io/sectors/it-services) ## More tenders like this [Cultural Host request Borough of Telford & Wrekin 10 days left 26 Oct 2026](https://tendernation.io/opportunities/01a14571-3c19-7359-b18f-0e67f8b54071/cultural-host-request)[Internet services – Предоставяне на интернет услуги за обектите на Българската телеграфна агенция БЪЛГАРСКА ТЕЛЕГРАФНА АГЕНЦИЯ 34 days left 19 Nov 2026](https://tendernation.io/opportunities/01a14210-02d3-7206-8633-e9005571a4b0/bulgaria-internet-services-predostaviane-na-internet-uslugi-za-obektite-na-bie)[Data services – servizio DI noleggio DI UN sistema fisso PER la rilevazione della velocita’ omologato AI sensi dell’art. 142 del c.d.s., DI UN dispositivo PER IL controllo assicurativo E revisione (artt. 193 E 80 c.d.s.) DEI veicoli, compresa la gestione delle sanzioni amministrative relative ALLE violazioni ALLE norme del c.d.s. accertate a carico DEI veicoli E/O cittadini italiani E/O stranieri. San Giuseppe Jato 35 days left 20 Nov 2026](https://tendernation.io/opportunities/01a14210-8e8c-7066-b3bd-65fc08ec9198/italy-data-services-servizio-di-noleggio-di-un-sistema-fisso-per-la-rilevazi)[IT services: consulting, software development, Internet and support – Bokningssystem för Flottsbros verksamhet Huddinge Samhällsfastigheter AB 33 days left 18 Nov 2026](https://tendernation.io/opportunities/01a14210-aa49-71f2-9519-3e166fb11e0f/sweden-it-services-consulting-software-development-internet-and-support-b)[Data transmission services – Świadczenie usługi transmisji danych przez prywatny APN na potrzeby Systemu Wspomagania Dowodzenia Państwowego Ratownictwa Medycznego Lotnicze Pogotowie Ratunkowe 5 days left 21 Oct 2026](https://tendernation.io/opportunities/01a14210-8eca-715e-b4ff-84702b0c5c55/poland-data-transmission-services-swiadczenie-uslugi-transmisji-danych-przez)[Project management consultancy services – Asistencia Técnica de Soporte a las Unidades del Excmo. Cabildo Insular de La Gomera en Materia de Captación de Financiación, Gestión e Implementación de la Estrategia Gomera 36 Presidencia del Cabildo Insular de La Gomera 30 days left 15 Nov 2026](https://tendernation.io/opportunities/01a14210-0bfe-729f-83da-9694bd770021/spain-project-management-consultancy-services-asistencia-tecnica-de-soporte)