Source: https://tendernation.io/opportunities/01a13c25-f892-72c0-9102-3aab696b777d/hmrc-customer-communication-services awarded GB open procedure # HMRC Customer Communication Services [H M Revenue & Customs](https://tendernation.io/buyers/h-m-revenue-customs) Estimated value £33,000,000 to £90,000,000 Published 18 Apr 2018 Deadline Closed 30 Sept 2016 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender HMRC's Customer Communication requirements are split into three distinct categories and the procurement aggregates all of them under one services agreement: Document Design, Composition and Control. HMRC currently owns the design of documents in-house within its Digital Services team and has a desire to eventually take ownership of all composition activity (composition for bulk printing is currently performed by a third party supplier) and channel control services. The solution will need to allow us to streamline the processes, so that form / letter creation and change is materially quicker and cheaper and allows us to create outputs capable of delivery to customers through the channel of HMRC's choice based on customer preferences. This includes, where required, print-ready files to send to production. Bulk Print Service. This is the service for print requirements generated out of a number of back end systems and includes enclosure of mail and sorting for presentation to Down Stream Access mail distribution. The current third party contract for Bulk Print expires in June 2017. For all print services, HMRC requires the utilisation of the lowest cost postal services available for all qualifying mail. Central Print Service. This is the default service for c39k users who create outputs on their desktops and moves the printing from their local office printers to a centralised print and despatch facility and generates in the region of 13 million letters per year (20m images) including enclosure of mail and sorting for presentation in general to Down Stream Access mail distribution. The contract for Central Print expires in June 2017. Read full description ## CPV classification Printed matter and related products Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/74013e36-bdd9-467e-bf2c-799b3affbe02) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile H M Revenue & Customs: past awards and live tenders](https://tendernation.io/buyers/h-m-revenue-customs) [Sector More Printed matter & publishing tenders](https://tendernation.io/sectors/printed-matter-publishing) ## More tenders like this [Tickets – g00402\_2026 - fornitura DI DI rotoli DI biglietti DI esazione pedaggio. · Autostrada Brescia Verona Vicenza Padova SPA · 40 days left · 28 Nov 2026](https://tendernation.io/opportunities/01a15183-43bb-71ac-b458-bacc38f6a110/italy-tickets-g00402-2026-fornitura-di-di-rotoli-di-biglietti-di-esazione) [Savings stamps – 23/2026 · ΕΤΑΙΡΕΙΑ ΥΔΡΕΥΣΗΣ ΚΑΙ ΑΠΟΧΕΤΕΥΣΗΣ ΘΕΣΣΑΛΟΝΙΚΗΣ ΑΝΩΝΥΜΗ ΕΤΑΙΡΕΙΑ · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-38cf-7109-affa-f45b1b265399/greece-savings-stamps-232026) [Miscellaneous printed matter – TISKOVINE IN ETIKETE · Univerzitetni Klinični Center Maribor · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-0ca1-70c1-a249-d897cdab4d02/slovenia-miscellaneous-printed-matter-tiskovine-in-etikete) [Newsprint, handmade paper and other uncoated paper or paperboard for graphic purposes – Papiers reprographiques · Sénat · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-21e8-731f-8516-743acf6d0cad/france-newsprint-handmade-paper-and-other-uncoated-paper-or-paperboard-for-gr) [Printed books – achat de livres imprimes POUR LE reseau des equipements culturels de gpsea (2027-2030) · Grand Paris Sud Est Avenir · 16 days left · 4 Nov 2026](https://tendernation.io/opportunities/01a15183-170f-70dd-a381-186e516c1f4c/france-printed-books-achat-de-livres-imprimes-pour-le-reseau-des-equipements) [Advertising material – Dostawa materiałów promujących województwo w zakresie działań wspierających przedsiębiorczość i na potrzeby wydarzeń gospodarczych. · Województwo Łódzkie · 37 days left · 25 Nov 2026](https://tendernation.io/opportunities/01a15183-923b-7046-8765-bdf658c0db38/poland-advertising-material-dostawa-materialow-promujacych-wojewodztwo-w-zak)