Source: https://tendernation.io/opportunities/01a13c25-90c9-7261-93b7-75eb55fbb7c1/customer-research-services closed GB open procedure Suitable for SMEs # Customer Research Services [Sutton Housing Partnership](https://tendernation.io/buyers/sutton-housing-partnership) Estimated value Not stated Published 25 Oct 2018 Deadline Closed 3 Dec 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### SUTTON HOUSING PARTNERSHIP (SHP) Sutton Housing Partnership is an arms-length management organisation (ALMO) responsible for the management of Local Authority social housing in the London Borough of Sutton. We manage approximately 6,000 rented properties plus a further 1,500 leasehold properties spread across the geographical area of the borough. ### GENERAL REQUIREMENTS We are now seeking quotations from suitably qualified organisations for the provision of a customer research service that enables us to understand our customers' views on the services we provide and our performance. The successful Service Provider will undertake the STAR survey of Tenants' and Leaseholders' as well as transactional (point of use) surveys for key service delivery areas which include Anti-Social Behaviour (ASB), Complaints, External Services, Major Works, Major Aids & Adaptations, New Tenants, and Responsive Repairs. The service is required to represent value for money whilst still being sufficiently large and accurate enough to enable SHP to rely upon the results. ### PROCUREMENT PROCESS Sutton Housing Partnership is tendering this quotation through the London Tenders e-tendering portal. In order to access the RFQ documentation, prospective bidders need to register their interest by going to [londontenders.org](https://www.londontenders.org/procontract/supplier.nsf) All parts of this procurement exercise are carried out within the e-Portal, including the issue of the RFQ, responses to clarification questions, bidder's submissions, acceptance and rejection letters and contract award. Sutton Housing Partnership will not accept any proposals, queries or representations relating to this RFQ by any means other than through the electronic portal. Read full description ## CPV classification Market and economic research; polling and statistics Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/6f74bcc1-d810-462e-924c-44807fd28e69) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Sutton Housing Partnership: past awards and live tenders](https://tendernation.io/buyers/sutton-housing-partnership) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Printing and distribution services – SGCD53\_MARCHE\_ELECTIONS\_BRGE · Préfecture de la Mayenne · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-7726-73f4-bb67-b3121363d6bf/france-printing-and-distribution-services-sgcd53-marche-elections-brge) [Business travel services – Rahmenvertrag Bearbeitung von Reisekostenabrechnungen nach BRKG · GSI Helmholtzzentrum für Schwerionenforschung GmbH · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-cd6e-73e4-b6e8-3954e5689021/germany-business-travel-services-rahmenvertrag-bearbeitung-von-reisekostenab) [Photocopying services – Externe printdiensten · VZW Sint-Paulusschool · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a15183-34d8-71be-840d-38bf2a8bcc92/belgium-photocopying-services-externe-printdiensten) [Supply services of personnel including temporary staff – Diák- és nyugdíjas munkaerő biztosítása NTH (376) · NTH Nemzeti Tőkeholding Zrt. · 11 days left · 30 Oct 2026](https://tendernation.io/opportunities/01a15183-76f6-70c4-823e-7b614dada7b3/hungary-supply-services-of-personnel-including-temporary-staff-diak-es-nyug) [Interpretation services – Tolktjänster · Stockholms läns sjukvårdsområde · 31 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4e9a-70dc-8b27-e3d274e53dc5/sweden-interpretation-services-tolktjanster) [Graphic design services – MAGAZINE DES PAYS DE LA LOIRE - LOT1 MISE EN PAGE · Région des Pays de la Loire · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a15183-cd94-7139-b774-287bdb24987c/france-graphic-design-services-magazine-des-pays-de-la-loire-lot1-mise-en)