Source: https://tendernation.io/opportunities/01a13c23-266d-72b9-92db-22f8e7ae0cc1/research-into-the-provision-of-information-to-passengers-including-during-disru closed GB open procedure # Research into the provision of information to passengers, including during disruption [Office of Rail and Road](https://tendernation.io/buyers/office-of-rail-and-road) Estimated value £80,000 to £100,000 Published 7 Nov 2018 Deadline Closed 21 Nov 2018 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender The initial findings from our Inquiry into the May 2018 timetable change have highlighted significant concerns regarding the quality of information provided to passengers to enable them to plan and make journeys with a reasonable degree of assurance. Despite the focus on this area over recent years, passengers often remain dissatisfied with how the rail industry performs, particularly as their expectations are often set or exceeded by experiences in other sectors. This can often be an issue when train services are disrupted due to planned and unplanned engineering work, weather conditions and other incidents Getting good quality - appropriate, accurately and timely - information for rail passengers ‎relies on successful collaboration and integration between many parties. Each must be clear on the importance of their role in this process. They must be committed to putting passengers' interest front and centre of their decision making in a variety of real-time, complex and challenging operational scenarios. Previous work has shown that operators often focus on getting information into industry systems but rarely consider the quality and usefulness of the information actually received by passengers online (including apps), on trains or at stations. Our aim is to help train and station operators to think like the passengers that they serve - e.g. commuters, leisure travellers, passengers with disabilities, those on trains, at stations or still planning their journey - so that appropriate information is easily available when and where it is needed. Additional information: This tender closes on 21/11/2018 at 5pm. All communications must be made via the portal. Read full description ## CPV classification Business services: law, marketing, consulting, recruitment, printing and security Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/54f7927c-f20d-4a5f-936a-24bfc7a4c683) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Office of Rail and Road: past awards and live tenders](https://tendernation.io/buyers/office-of-rail-and-road) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Guard services – Élőerős őrzés-védelmi szolgáltatás nyújtása 2027 · Jósa András Múzeum · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-f5b7-731d-af9f-b33205ef5a66/hungary-guard-services-eloeros-orzes-vedelmi-szolgaltatas-nyujtasa-2027) [Printing and distribution services – impression, façonnage, MISE SOUS PLI et routage de supports de communication POUR LES services DU departement de lot-et-garonne - 4 lots · Conseil Départemental du Lot-et-Garonne · 45 days left · 3 Dec 2026](https://tendernation.io/opportunities/01a156a9-6342-737e-9c91-e518c28582e6/france-printing-and-distribution-services-impression-faconnage-mise-sous-p) [Staff development services – Chefscoachning · Kriminalvården · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-98d2-71d0-bc35-e30ecdc9f40f/sweden-staff-development-services-chefscoachning) [Recruitment services – Upphandling avseende Rekryteringstjänster för koncernen Almi AB med dotterbolag · Almi AB · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a156a9-ae74-7220-9c41-43336fb80bd5/sweden-recruitment-services-upphandling-avseende-rekryteringstjanster-for-ko) [Evaluation consultancy services – Achiziția de Servicii de evaluare a Strategiei Naționale de Specializare Inteligentă (SNCISI) 2022-2027 precum și a Planului Național de Cercetare Dezvoltare și Inovare 2022-2027 (PNCDI IV) · Autoritatea Nationala pentru Cercetare · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-ff29-70e9-8ce7-e1917b432c09/romania-evaluation-consultancy-services-achizitia-de-servicii-de-evaluare-a) [Advertising and marketing services – Personalmarketingagentur\_Stellenanzeigen · Berliner Feuerwehr · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-6347-72f7-8491-b98e903a3ff7/germany-advertising-and-marketing-services-personalmarketingagentur-stellena)