Source: https://tendernation.io/opportunities/01a13c22-8939-7364-b08a-a51ae18a71c9/help-us-to-find-a-new-name-for-our-mystery-shopper-service

pending GB open procedure Suitable for SMEs

# Help us to find a new name for our Mystery Shopper Service

[Crown Commercial Service](https://tendernation.io/buyers/crown-commercial-service)

Open field

Estimated value

Not stated

Published

10 Apr 2018

Deadline

Rolling deadline

## Who can bid

- Buyer says suitable for SMEs

    The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid.
- Buyer says suitable for VCSEs

    The buyer ticked “suitable for voluntary, community and social enterprises” on the notice.
- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

[More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses)

## About this tender

CCS provides an important service which offers a route to suppliers to anonymously raise concerns about potential poor practice in public sector procurement.

Currently this is known as the Mystery Shopper service. Feedback has told us that the this name does not describe what we do well and users have experienced difficulty in finding us online.

To help us find a new name, we have put together a short survey to find out what suppliers and buyers like you think about the service. We want to create a new name which:

describes the service better,

supports users when searching for it,

increases awareness of this important service to encourage suppliers to use it

The survey can be accessed using the link provided at the end of this Notice (Other information, Attachments) and should take no longer than 10 minutes to complete. The survey will be open until 25 April.

All concerns submitted via the service are investigated by CCS and recommendations are made to the public sector buyer on how to remedy the specific problem. This could mean adjusting a live procurement; recommending a change on a future procurement; or helping ensure suppliers get paid for work they have undertaken.

The service is extremely important as it contributes to shaping public procurement policy allows us identify barriers that prevent SMEs from doing more business with the public sector.

As such, we would be grateful if you could provide your invaluable feedback and appreciate your time.

Read full description

## CPV classification

Office and computing machinery, equipment and supplies except furniture and software packages

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/4f2247e4-0b0f-40fb-adbb-abc560eca1f8)

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[Buyer profile Crown Commercial Service: past awards and live tenders](https://tendernation.io/buyers/crown-commercial-service) [Sector More Office & computing equipment tenders](https://tendernation.io/sectors/office-computing-equipment)

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