Source: https://tendernation.io/opportunities/01a13c1e-397b-7131-9096-b21deb8ff65c/customer-satisfaction-measurement-programme closed GB restricted procedure Suitable for SMEs # Customer Satisfaction Measurement Programme [WMCOE - Midland Heart](https://tendernation.io/buyers/wmcoe-midland-heart) Estimated value £520,000 Published 23 Jan 2018 Deadline Closed 26 Feb 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The objective of Midland Heart's customer satisfaction measurement programme is to gather critical customer satisfaction feedback data on a monthly basis from customers who have had recent experiences of core services. Please note, this is very much a transaction/service driven programme as opposed to a Star style programme. The feedback data collected is integral in shaping services for the future and ensuring Midland Heart is continually striving to increase customer satisfaction levels. Due to the current economic climate, where funds are limited, there is a much greater emphasis within Midland Heart to collect reliable and robust customer satisfaction data in order to measure the performance of services, and contractors, across Midland heart. A telephone interview methodology will be adopted in order to gather feedback from customers covering a range of key service areas. It must be noted, although a telephone approach will make up the majority of the programme, Midland Heart are also keen to explore alternative feedback approaches, including SMS and e-mail. In total, approximately 1 600 telephone interviews will be conducted per month, subject to sufficient number of customer contacts being available. 12 service areas contribute to the wider customer satisfaction measurement programme. The contract period is for 2 years with the option to extend for a further 2 years in annual increments (1 year + 1year), subject to satisfactory performance being met by the supplier. More information is available in the draft ITT documents provided in the project attachments section on Bravosolution. Read full description ## CPV classification Research and development services and related consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/20829085-575a-4b16-8def-90be882398db) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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