Source: https://tendernation.io/opportunities/01a13c1e-24b6-7325-b552-4847929f6198/case-management-system-complaints-feedback-freedom-of-information-requests closed GB open procedure # Case Management System, Complaints & Feedback, Freedom of Information Requests (FOI's), Subject Access Requests (SARs) and Councillor/MP Enquiries [Bristol City Council](https://tendernation.io/buyers/bristol-city-council) Often single bidder Pays 92% within 30 days Estimated value £500,000 Published 7 Sept 2018 Deadline Closed 8 Oct 2018 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender In recognition of more types of complaints and enquiries needing to be captured. Bristol City Council have appraised and determined that the most efficient option is to scope a new service from the ground up, to not only support their current requirements, but deliver a resultant future proofed contract able to cater for changes to technology whilst ensuring future releases and developments can seamlessly interoperate with other relevant Bristol City Council IT systems ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/1faed54e-4b0b-4236-8676-28df50feb1ab) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Bristol City Council: past awards and live tenders](https://tendernation.io/buyers/bristol-city-council) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Software package and information systems – Smart život a služby v meste Liptovský Mikuláš · Mesto Liptovský Mikuláš · 21 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b56-73a0-8eb6-a47a2de359b0/slovakia-software-package-and-information-systems-smart-zivot-a-sluzby-v-mes) [Servers – Dodávka Cisco Catalyst Center · Ústav organické chemie a biochemie AV ČR, v. v. i. · 31 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-9f50-7023-a3e7-14aa2b5fbe03/czechia-servers-dodavka-cisco-catalyst-center) [Software package and information systems – System wykrywania anomalii w ruchu SMTP w oparciu o Self-Learning AI · Narodowy Bank Polski · 30 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-6291-7294-b080-d589aa9cf0c0/poland-software-package-and-information-systems-system-wykrywania-anomalii-w) [Software package and information systems – AutoDesk Lizenzen · Hamburger Energienetze GmbH · 24 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a156a9-63e1-72f3-8854-0907e37f21fa/germany-software-package-and-information-systems-autodesk-lizenzen) [IT software package – Dostawa pakietów subskrypcji Microsoft albo pakietów równoważnych · Państwowa Inspekcja Pracy Główny Inspektorat Pracy · 35 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a156a9-98e4-702f-a918-9b94f1198862/poland-it-software-package-dostawa-pakietow-subskrypcji-microsoft-albo-pakie) [Servers – Ausschreibung CITRIX Wartungsverlängerung ab 2027 · Hannoversche Informationstechnologien AöR / hannIT · 3 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a156a9-615c-713f-93e6-da09a76b2c98/germany-servers-ausschreibung-citrix-wartungsverlangerung-ab-2027)