Source: https://tendernation.io/opportunities/01a13c1d-e38b-715e-90e7-826c3aa87a01/call-handling [Skip to main content](#main-content) awardedGBrestricted procedure # Call Handling [West Dorset District Council](https://tendernation.io/buyers/west-dorset-district-council) Estimated value £36,361 Published 4 Apr 2018 Deadline Closed 1 Mar 2018 ## Who can bid - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. ## About this tender Renewal of call handling software. This was introduced to mitigate the transfer of dealing with customer telephone calls which are no longer being dealt with by the customer contact team. The call handling software was originally introduced in the benefits team and more recently introduced in the revenues team. Procured by West Dorset District Council on behalf of itself, Weymouth & Portland Borough Council and North Dorset District Council Procured via a framework - G cloud 9. service id 356177055381325. Inform are the sole supplier on this framework. ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice ](https://www.contractsfinder.service.gov.uk/notice/1c62f9bf-4bdd-4a34-91c8-24a15f7121e5) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free ](/register) [Buyer profileWest Dorset District Council: past awards and live tenders](https://tendernation.io/buyers/west-dorset-district-council)[SectorMore Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Registration Services Booking and Management System Herefordshire Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14571-36b1-7388-87a9-27c78a201aee/registration-services-booking-and-management-system)[Fleet Management System North East Derbyshire District Council 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a14495-83e7-7347-bd5f-302d644ecdf8/fleet-management-system)[The People's Network E-bikes - Customer Subscription, Service, Technology and Fleet Management Platform Provider South Yorkshire Mayoral Combined Authority 30 days left 16 Nov 2026](https://tendernation.io/opportunities/01a14427-96da-72c9-813b-873ea7454e67/the-peoples-network-e-bikes-customer-subscription-service-technology-and-fl)[Supply, Installation, Testing and Commissioning of Asset Performance Management System (APMS) in PESCO Bannu & Dera Ismail Khan Operation Circles Khyber Pakhtunkhwa Province Peshawar Electric Supply Company 52 days left 8 Dec 2026](https://tendernation.io/opportunities/01a13e41-035c-7095-8855-8913fea8b965/supply-installation-testing-and-commissioning-of-asset-performance-management)[Software package and information systems – mixto de suministro suscripción Plataforma tecnológica de gestión de contenidos para gestión centralizada portales y páginas web para la Red Provincial de Comunicaciones de la Diputación de Almería, en modalidad de SAAS, con hosting y mantenimiento Junta de Gobierno de la Diputación Provincial de Almería 27 days left 13 Nov 2026](https://tendernation.io/opportunities/01a1420f-fe17-71a2-baf7-3a729fddc417/spain-software-package-and-information-systems-mixto-de-suministro-suscripci)[Medical software package – Zakup oprogramowania do zarządzania Zakładem Patomorfologii Katowickiego Centrum Onkologii Katowickie Centrum Onkologii 6 days left 23 Oct 2026](https://tendernation.io/opportunities/01a1420f-ff10-711e-b196-4735827541f2/poland-medical-software-package-zakup-oprogramowania-do-zarzadzania-zakladem)