Source: https://tendernation.io/opportunities/01a13c1d-9893-7295-95b0-e1088da016e3/audience-services-cf

awarded GB restricted procedure

# Audience Services (CF)

[The British Broadcasting Corporation (BBC)](https://tendernation.io/buyers/the-british-broadcasting-corporation-bbc)

Estimated value

£35,000,000

Published

23 Apr 2018

Deadline

Closed

10 Jul 2017

## About this tender

BBC Audience Services is the 'front door' for the public when contacting the BBC. The contact centre covers a wide range of services for the BBC - 17 in all - ranging from the high profile Complaints service (regulated by Ofcom) through technology support services (such as Reception Advice and iPlayer support) to more light-hearted and heart-warming services (such as Enquiries or Appreciations). We are available to the public 24 hours a day, 7 days a week and 365 days a year, utilising various contact channels - both traditional (phone, webform, letters) and emerging (webchat, social media).

## CPV classification

Call centre

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/18b857c6-c693-48e1-b039-95984c7baf7c)

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