Source: https://tendernation.io/opportunities/01a13c1d-5df7-71e0-84ac-6c2cdb0ab0f7/hbc-customer-relationship-management-system closed GB open procedure # HBC - Customer Relationship Management System [Supply Hertfordshire](https://tendernation.io/buyers/supply-hertfordshire) Estimated value Not stated Published 6 Sept 2018 Deadline Closed 21 Sept 2018 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Hertsmere Borough Council is looking to replace its current Customer Relationship Management System (CRM). The objectives of this project are: o Provides customers with a single user account to access a range of council services o Can manage and track all customer enquiries, service requests and end to end transactions, regardless of if the customer is transacting through a customer account. o Will provide Street Scene Services with a module/ system as they currently use the existing CRM system. To create and manage cases for resolution by Street Scene Services for service requests like missed bins, fly tipping and bulky waste collections as they do not have their own waste system. o Is easy to use, intuitive and user friendly o Can be integrated seamlessly and simply with the council website and back office systems o Provides customer feedback ensuring customer are kept up to date with the status or progress of transactions they make with the council o Can be used across all access channels (telephone, face to face, email, website, mobile, social media and messaging services) o Has a clearly defined support and maintenance structure o Has a clearly identified roadmap for future development o Can be hosted in the cloud o Is a fit-for-purpose and modern system upon which the council can grow its front-end digital services Additional information: Is a Recurrent Procurement Type? : No Read full description ## CPV classification Customer Relation Management software package Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/15c3980c-5368-4494-ad64-1dd657f9fd27) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Supply Hertfordshire: past awards and live tenders](https://tendernation.io/buyers/supply-hertfordshire) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Preliminary Market Engagement - Corporate Enterprise Resource Planning (ERP) · North East Lincolnshire Borough Council · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a15410-bf5e-72d1-8225-fbabeaba595f/preliminary-market-engagement-corporate-enterprise-resource-planning-erp) [Servers – Dostawa serwerów do klastra wirtualizacyjnego · Politechnika Rzeszowska · 2 days left · 21 Oct 2026](https://tendernation.io/opportunities/01a15183-2e23-7066-ba48-4fc2a9243b50/poland-servers-dostawa-serwerow-do-klastra-wirtualizacyjnego) [License management software package – Dostawa licencji bezpieczeństwa do Systemu DNS · Poczta Polska S.A. · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-20fa-7396-87e7-40ce84cb0f4d/poland-license-management-software-package-dostawa-licencji-bezpieczenstwa-d) [Security software package – Pořízení a implementace integrovaného řešení EDR/XDR a SIEM · Fakultní nemocnice Plzeň · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-1e5d-73ea-989e-b9c221c4c490/czechia-security-software-package-porizeni-a-implementace-integrovaneho-rese) [Computer servers – „Dostawa serwerów komputerowych wraz z dedykowanymi kartami graficznymi dla Copernicus PL Sp. z o.o.” · Copernicus Podmiot Leczniczy Spółka Z Ograniczoną Odpowiedzialnością · 3 days left · 22 Oct 2026](https://tendernation.io/opportunities/01a15183-08e5-7339-9a05-be1adf5996b5/poland-computer-servers-dostawa-serwerow-komputerowych-wraz-z-dedykowanymi) [Software package and information systems – Datenerfassungssystem · Dataport AöR · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-43c5-7007-89f5-0ea2d1525f27/germany-software-package-and-information-systems-datenerfassungssystem)