Source: https://tendernation.io/opportunities/01a13c1c-af5e-71fe-b2e5-58f7e29baace/its200581a-contact-centre-systems-support closed GB open procedure Suitable for SMEs # ITS200581a Contact Centre Systems Support [Leeds City Council](https://tendernation.io/buyers/leeds-city-council) Estimated value £300,000 Published 2 Nov 2018 Deadline Closed 5 Dec 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender \*\*\*\*\*\*\*\*\*\*\* All questions relating to this procurement must only be sent using the messaging function within the Yortender Portal, questions received by any other means (email, telephone etc) will not be responded to. Further information and the full tender documents can be accessed on the regional procurement portal at [yortender.co.uk](https://www.yortender.co.uk) by searching for reference DN373507 or the title: ITS200581a Contact Centre Systems Support.\*\*\*\*\*\*\*\*\*\* Leeds City Council is seeking the services of an experienced contractor holding the Avaya Diamond (previously Platinum) Partner accreditation to provide continuing maintenance, support and professional services for its existing and future Contact Centre telephony and associated technology infrastructure. The Council currently utilises Avaya VOIP telephony technology and Verint Work Force Optimisation products in the Corporate Contact Centre and several partner satellite sites, supporting over 400 users. The core service will be in support of the Contact Centre environment as described within the Invitation to tender but may be extended as required to other areas of the Council that may deploy these technologies. The Contract will have an initial period of three years with an option to extend by a further 12 month period. The Council has chosen not to divide this procurement into lots. The Council is seeking to appoint a single supplier who can offer the full range of services with support, professional services and goods being sourced through this contract. It has considered separate lots and concluded better value would be achieved through a single contract. It would, therefore, not be appropriate to divide the Councils requirements into lots. Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/0ca8b271-45f4-4866-9b68-45cf2baa29e4) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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