Source: https://tendernation.io/opportunities/01a13c1c-2969-706d-b948-2c327b2681a0/improving-consumer-comprehension-of-contractual-terms awarded GB open procedure Suitable for SMEs # Improving consumer comprehension of contractual terms [UK Shared Business Services Limited](https://tendernation.io/buyers/uk-shared-business-services-limited) Estimated value £150,000 Published 23 Apr 2018 Deadline Closed 8 Mar 2018 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### CCS RM6004 Behavioural Insights Framework The issues with low readership and comprehension of contractual terms and privacy notices The fact that very few consumers read terms and conditions is well evidenced and widely acknowledged. Just 33% of consumers claim they usually read website terms; websites' server data suggest that only 1% actually do.1 Studies asking consumers about terms immediately after a purchase find only a third understand many of the basic terms.2 Evidence also shows that low levels of readership and comprehension expose consumers to detriment. One in ten consumers has experienced regret in the past 12 months for not reading the terms and conditions.3 Two thirds of all UK businesses sell directly to consumers and just over half of these businesses have had a dispute with their customers over their terms and conditions.4 One in ten businesses facing such a dispute needed to go to court to resolve it. BEIS observes in practice and through conversations with businesses that many businesses aspire to communicate terms clearly. However, there is currently no clear evidence or guidance on what forms of presentation are effective. This study will provide a solid evidence base for 'role model' firms, and can be used to inform industry codes of practice and/or any potential future regulation. ## CPV classification Research and development consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/05a3f1cc-e442-4712-8b05-45982a2bc7f1) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile UK Shared Business Services Limited: past awards and live tenders](https://tendernation.io/buyers/uk-shared-business-services-limited) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [Research services – Evaluatie van de implementatie van de proeftuin Pioniersscholen · Vlaamse Overheid · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a156a9-cecf-7255-bee1-542f502ed088/belgium-research-services-evaluatie-van-de-implementatie-van-de-proeftuin-pi) [Research and development services and related consultancy services – Evaluation of Five Pilot Projects Testing Exemptions from Provisions of the Local Government Act, the Property Tax Act, the General Practitioner Regulations, and Other Regulatory Frameworks · Ministry of Local Government and Regional Development · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a156a9-a35e-73b3-8bf4-7d33c32cf58b/norway-research-and-development-services-and-related-consultancy-services-ev) [Research and development services and related consultancy services – Zabezpečenie trvalých a analytických činností pre oblasť dopravy · Ministerstvo dopravy Slovenskej republiky · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-ce90-72fd-b25d-99b3ee2e8b4b/slovakia-research-and-development-services-and-related-consultancy-services) [Research and development consultancy services – ATU wishes to establish a Panel of National Contact Point Experts across EU Member States to build capacity to incorporate EU Results-Based Payments Schemes in Public or Private Support Schemes. · Atlantic Technological University · 438 days left · 31 Dec 2027](https://tendernation.io/opportunities/01a156a9-ccf1-7050-b440-6554b4a1426f/ireland-austria-slovenia-research-and-development-consultancy-services-atu) [Research services – KPN/28/2026 „Charakterystyka biogeochemiczna gleb i roślin wybranych torfowisk subalpejskich ze szczególnym uwzględnieniem torfowiska u źródeł Úpy na Równi pod Śnieżką” · Karkonoski Park Narodowy z siedzibą w Jeleniej Górze · 35 days left · 23 Nov 2026](https://tendernation.io/opportunities/01a156a9-97ae-7315-8e1a-e686bca1e724/poland-research-services-kpn282026-charakterystyka-biogeochemiczna-gleb-i) [Development consultancy services – Accompagnement à la stratégie d'attractivité économique du territoire de GrandSoissons Agglomération (02) · GrandSoissons Agglomération · 44 days left · 2 Dec 2026](https://tendernation.io/opportunities/01a156aa-1b92-70f5-96fc-71a2756e9dc1/france-development-consultancy-services-accompagnement-a-la-strategie-dattr)