Source: https://tendernation.io/opportunities/01a13c1b-537a-711a-8c09-70ffbef44fc7/spats-framework-lot-1-customer-assurance-framework awarded GB open procedure Suitable for SMEs # SPaTS Framework Lot 1: Customer Assurance Framework [Highways Agency](https://tendernation.io/buyers/highways-agency) Estimated value £41,493 Published 14 Dec 2017 Deadline Closed 27 Nov 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Sets up a framework Winning a place does not guarantee work: contracts are awarded later as call-offs, and the list usually stays closed for years. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The main objective of this project is to deliver a coherent customer assurance framework which helps to track, assess and measure our progress against the known customer pain moments defined in section 3.2. The work framework should have been consulted on and agreed by the end of March 2018 with an implementation plan to ensure go-live by end of Q1 2018/19. The project should look at rationalising and incorporating existing customer assurance activities that are already undertaken in MP into the framework and propose suitable activities to fill the identified gaps. ## CPV classification Highways consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/fb74ee7d-a6cd-4efe-a037-18bd27588fcd) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Highways Agency: past awards and live tenders](https://tendernation.io/buyers/highways-agency) [Sector More Architecture, engineering & surveying tenders](https://tendernation.io/sectors/architecture-engineering-surveying) ## More tenders like this [Engineering design services for the construction of civil engineering works – Dokumentace pro povolení záměru stavby č. 9567 Radlická radiála JZM - Smíchov; v úseku MÚK Bucharova – MÚK Jinonice · Hlavní Město Praha · 15 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-0c15-72b2-bb19-c3ab1550e67e/czechia-engineering-design-services-for-the-construction-of-civil-engineering) [Infrastructure works consultancy services – Contrôle extérieur des chaussées · Collectivité européenne d Alsace · 29 days left · 17 Nov 2026](https://tendernation.io/opportunities/01a15183-1730-733b-8247-a32bbbe2211c/france-infrastructure-works-consultancy-services-controle-exterieur-des-chau) [Architectural, construction, engineering and inspection services – Single Party Framework Agreement for Architect Led Integrated Design Team Services for Fire Safety Remediation Works for Dublin City Council · Dublin City Council · 5 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a15183-0a15-7156-849b-5a223dd6d615/ireland-architectural-construction-engineering-and-inspection-services-sin) [Architectural, construction, engineering and inspection services – Būvprojekta izstrāde un autoruzraudzība fasādes siltināšanai kārtās Dzirciema ielā 16, Rīgā – 1.kārta, C korpuss · Rīgas Stradiņa universitāte · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-3915-73d1-83e6-c378f9f7a926/latvia-architectural-construction-engineering-and-inspection-services-buvp) [Technical assistance services – Suivi et gestion de chantiers de réhabilitation de sites pollués · SPAQuE · 16 days left · 3 Nov 2026](https://tendernation.io/opportunities/01a15183-155e-73c2-a593-9e17375422ac/belgium-technical-assistance-services-suivi-et-gestion-de-chantiers-de-rehab) [Engineering design services – Planung GDRMA-HR Mittelhausen, Erfurt · SWE Netz GmbH · 29 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15183-1b45-71e4-84d1-8ef96006e2cb/germany-engineering-design-services-planung-gdrma-hr-mittelhausen-erfurt)