Source: https://tendernation.io/opportunities/01a13c1a-e589-718c-a42c-e93f9737d27c/out-of-hours-call-centre closed GB open procedure Suitable for SMEs # Out of Hours Call Centre [London Borough of Ealing](https://tendernation.io/buyers/london-borough-of-ealing) Estimated value £7,000,000 Published 17 Jan 2017 Deadline Closed 21 Feb 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The London Borough of Ealing ("the Council") has an Out of Hours Call Centre Contracts which expires on the 23rd September 2018. 1.1.2 The Council intends to let a new contract for a term of 5 years with an option to extend for 2 additional terms of one year each for itself and on behalf of the London Boroughs of Havering, Barnet, Kensington and Chelsea, Tower Hamlet, Haringey, Waltham Forest and Enfield and Peabody and Wandle Housing Associations ("the Initial Participating Organisations"), plus any other public bodies which choose to join the arrangements later who will each enter into a separate services agreement with the successful provider. 1.1.3 The London Borough of Ealing Council is the lead contracting authority. 1.1.4 The OJEU Notice was published in the Official Journal of the European Union in January seeking expressions of interest from organisations wishing to participate in the Project. 1.1.5 The Council is carrying out this procurement using the Competitive Dialogue Procedure under European Directive 2014/24/EU as implemented in the UK by the Public Contracts Regulations 2015 (Statutory Instrument Number 102, 2015) (as amended) 1.1.6 The Council conducted a pre-qualification (SQ) exercise to identify suitable bidders to participate in this procurement. 3 such Bidders are now invited to participate in the Competitive Dialogue Procedure with the Council ("The Bidders"). \[Note: the document pack, issued to interested parties, around the time of publication of the OJEU notice includes both the SQ and the subsequent ITPD document set. In the first instance bidders should address themselves to the SQ only\] 1.1.7 There is a strong ethos of collaboration underpinning the Out of Hours Call Centre consortium. This will be third service contract used by the consortium members since 2008. 1.1.8 Bidders will be expected to identify during the Dialogue Meetings and in their solution, how they propose to accommodate the requirements of the consortium as enshrined in the Overarching Agreement, Specification, bid- back pricing schedule and other tender documents. All these documents are listed in Appendix 12 to the ITPD document set which is available on the tender portal   Additional information: Please note that interest and clarifications must be made through the pro contracts web site:- [procontract.due-north.com](https://procontract.due-north.com/) The reference is: Project Id: DN231422 Read full description ## CPV classification Telephone switchboard services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/f5d1f824-7c9f-423f-b9c9-21856fd37902) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile London Borough of Ealing: past awards and live tenders](https://tendernation.io/buyers/london-borough-of-ealing) [Sector More Postal & telecoms services tenders](https://tendernation.io/sectors/postal-telecoms-services) ## More tenders like this [Post Office Branch - Porthleven · Post Office Limited · 87 days left · 13 Jan 2027](https://tendernation.io/opportunities/01a15476-5f26-7105-9baf-83f6228041ef/post-office-branch-porthleven) [Post Office Branch - Newlyn · Post Office Limited · 87 days left · 13 Jan 2027](https://tendernation.io/opportunities/01a15476-5f73-73e7-863c-621698162391/post-office-branch-newlyn) [Post Office Branch - Brabazon Road · Post Office Limited · 7 days left · 25 Oct 2026](https://tendernation.io/opportunities/01a15476-5fc3-71dc-b775-e86e4d62cd65/post-office-branch-brabazon-road) [Postal and telecommunications services – Usługi pocztowe · Kasa Rolniczego Ubezpieczenia Społecznego · 17 days left · 5 Nov 2026](https://tendernation.io/opportunities/01a15183-66c5-716c-a153-f4e0d2c3f2c9/poland-postal-and-telecommunications-services-uslugi-pocztowe) [Postal services related to parcels – Accord-Cadre pour le transport de documents et colis de moins de 30kg en express · EDF SA · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-6693-737e-ba6c-c2746f617690/france-postal-services-related-to-parcels-accord-cadre-pour-le-transport-de) [Postal services related to newspapers and periodicals – Procurement of newspaper distribution · Ministry of Transport · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a15183-66f7-7002-b14b-7bfe728ca49a/norway-postal-services-related-to-newspapers-and-periodicals-procurement-of)