Source: https://tendernation.io/opportunities/01a13c19-e2b6-715f-9184-b1bbe45b19fd/qu069-customer-satisfaction-award awarded GB open procedure # QU069 - Customer Satisfaction - AWARD [Birmingham City Council](https://tendernation.io/buyers/birmingham-city-council) Often single bidder Estimated value Not stated Published 8 Aug 2017 Deadline Closed 28 Apr 2017 ## Who can bid - Open procedure Anyone can submit a full tender; there is no shortlisting stage. ## About this tender Birmingham City Council requires a supplier for the provision of measuring citizen satisfaction with its council services across multiple channels. Birmingham City Council is seeking a solution to measure customer satisfaction with their council services across multiple channels. Customer Services will require a measure of customer satisfaction that can be used to identify where improvements are needed. There is a requirement to be able to identify the interaction with the council when verbatim feedback has been received - this includes contacts via the online account and telephone. This contract will be for a period of 12 months commencing 1st August 2017 until 31st July 2018. The contract may be renewed on an annual basis depending on previous performance including the ability of the provider to deliver all deliverables on time to the agreed standard. BCC will be using its e-tendering system (in-tend) for the administration of this procurement process and providers must register with the system to be able to express an interest. The web address is: [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc) Registration and use of In-tend is free. All correspondence for this procurement process must be via the In-tend correspondence function. If you are unable to register with In-tend please either email us at: or call 0121 464 8000. If you are interested in tendering please click on the following link to access Birmingham City Councils tender Portal: [in-tendhost.co.uk/birminghamcc](https://in-tendhost.co.uk/birminghamcc/) and submit your details to register as a bidder. We will send you a log on and password so you can download the tender documentation. Requests to participate must be by way of completion and return of the tender documentation no later than 12:00 hours (GMT) on 28th April 2017 using the Supplier Portal. Read full description ## CPV classification Customer services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/e8581b7e-a70d-4095-baa8-316edc6aee68) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Birmingham City Council: past awards and live tenders](https://tendernation.io/buyers/birmingham-city-council) [Sector More Business services tenders](https://tendernation.io/sectors/business-services) ## More tenders like this [Employee Screening · Dorset & Wiltshire Fire and Rescue Authority · 16 days left · 2 Nov 2026](https://tendernation.io/opportunities/01a145df-100b-70ec-8bcc-3630f263230d/employee-screening) [Invitation to Tender- For the provision of viability evidence and assessment of the West Suffolk Local Plan and the introduction of a CIL charging schedule. · West Suffolk Council · 30 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a14503-5763-721c-b887-6f844f9f4360/invitation-to-tender-for-the-provision-of-viability-evidence-and-assessment-of) [BaDC-1727 Retford Buttermarket Food Hall Operator Opportunity · Bassetlaw District Council · 41 days left · 27 Nov 2026](https://tendernation.io/opportunities/01a14503-57cd-73bf-b1f5-a8a4f0713a79/badc-1727-retford-buttermarket-food-hall-operator-opportunity) [Consultancy Services for an Independent Mixed-Use Viability, Market Demand and Development Options Review - Fleetwood Farm, Banks · West Lancashire Borough Council · 20 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14503-59d8-704e-b46c-727e4a0e571e/consultancy-services-for-an-independent-mixed-use-viability-market-demand-and-d) [UEFA EURO 28 Birmingham Host City - Festival Development · Birmingham City Council · 20 days left · 6 Nov 2026](https://tendernation.io/opportunities/01a14495-7fd3-7021-b8b4-8cbe13597d01/uefa-euro-28-birmingham-host-city-festival-development) [Evaluation specialist Dartmoor’s Dynamic Landscapes programme (natural environment, landscape heritage, culture) · Dartmoor National Park Authority · 14 days left · 1 Nov 2026](https://tendernation.io/opportunities/01a1434c-ece2-7261-8fb5-e68bdb54c1e9/evaluation-specialist-dartmoors-dynamic-landscapes-programme-natural-environme)