Source: https://tendernation.io/opportunities/01a13c19-cf54-7390-b9a5-e8e4215702a5/st-helens-council-contact-centre-refresh

awarded GB open procedure

# St Helens Council Contact Centre Refresh

[St.Helens Council](https://tendernation.io/buyers/sthelens-council)

Estimated value

£250,000

Published

23 Aug 2017

Deadline

Closed

27 Mar 2017

## Who can bid

- Open procedure

    Anyone can submit a full tender; there is no shortlisting stage.

## About this tender

St Helens Council is looking for a Cloud based, hosted Contact Centre Platform that will replace the current Avaya/Nortel CC6 software. The current Avaya CS1000 infrastructure is itself due to be replaced , and any Contact Centre solution must be capable of achieving the following headline requirements: • 'Integration' with current CS1000 platform • 'Integration' with any CS1000 replacement solution either Cloud based or on-premise The Council is undergoing a detailed restructure of all of its services, which may involve expansion of the current Contact Centre requirements. This requirement could encompass the extension of the 'front door' service to include not only other council services, but partner agencies. As yet unspecified in full, along with timescales suppliers need to note this possible development in their response, and may reference to how any solution could be expanded to include the growth of the service.

## CPV classification

IT services: consulting, software development, Internet and support

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/e76fa914-ae8f-4603-830c-4b21e47b9836)

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