Source: https://tendernation.io/opportunities/01a13c18-7768-7037-b928-9be720d9719c/customer-self-scanning-devices closed GB open procedure Suitable for SMEs # Customer Self-Scanning Devices [London Borough Of Lambeth](https://tendernation.io/buyers/london-borough-of-lambeth) Estimated value Not stated Published 28 Jul 2017 Deadline Closed 7 Aug 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Lambeth Council are commissioning for a self-scan service for customers to use when presenting evidence to support their business with us Citizens who make applications for various council services like Housing benefit, may be required to provide certain documentation to support their application. This could include a Passport, driving license, proof of address etc. The residents have a number of ways to provide this. They can scan the documents themselves and submit online, send in copies via post or visit a customer service centre (CSC) and have the documents scanned by a customer service representative. The majority of citizens will visit the CSC and the process of scanning in their supporting documentation can be time consuming and resource intensive. Each application can take up to 10 minutes. The scanned document needs to be sent to the mailbox of the relevant team who will then import and index into an internal Document Management System (like Anite). We are looking to implement a self-scanning solution allowing citizens to avoid queuing and scan any relevant supporting document themselves. This solution will streamline the process and remove any unnecessary intervention from Scanning and Indexing (S&I) staff. The system needs to be able to capture basic information from the resident (Application ref, postcode etc) and provide an easy to use process for them to scan their document(s). These should then be automatically imported and indexed into our document management system(s). The solution should be cost effective. We need it to be easy to use with quick and straightforward set up. We need it to integrate into back office systems. Documents sent over WiFi need to be encrypted before transmission. We need it to be locked down. We need it to be able to scan and send a document in no more than a few minutes and we need it to be able to scan photographic evidence in a high enough quality and resolution for us to be able to use it. Read full description ## CPV classification Radio, television, communication, telecommunication and related equipment Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/d60a3e01-2e6d-494c-8243-ce09ae7cc7cf) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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