Source: https://tendernation.io/opportunities/01a13c17-b6e0-736a-a084-3e0293a59b80/assessing-innovation-in-customer-engagement-for-pr19 closed GB open procedure Suitable for SMEs # Assessing Innovation in Customer Engagement for PR19 [Water Services Regulation Authority (Ofwat)](https://tendernation.io/buyers/water-services-regulation-authority-ofwat) Estimated value £30,000 to £40,000 Published 9 Jan 2017 Deadline Closed 30 Jan 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender ### Overall Objectives of Project The overall objective of the project is to identify the best way for Ofwat to assess innovation in the customer engagement techniques used by water companies to create their business plans for the period 2020-2025. We require the Contractor to achieve this by carrying out the Key Tasks listed below. 1 Provide context / background information on assessing innovation in customer engagement. 2 Identify case studies and/or examples of the latest best practice in innovative customer engagement techniques in the water sector, or other closely comparable sectors. 3 Develop a framework that Ofwat can apply to assess the quality and extent of innovation in customer engagement reflected in water companies' business plans as part of the RBR process for PR19. 4 Produce a framework that Ofwat can apply to evaluate the quality and acceptability of experiments / pilots / tests including Randomised Control Trials (RCTs), which companies have carried out to understand their customers' priorities, needs, requirements and behaviours. ## CPV classification Research consultancy services Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/cc08c9b9-ea0f-485b-a70d-f98cf20dcb82) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile Water Services Regulation Authority (Ofwat): past awards and live tenders](https://tendernation.io/buyers/water-services-regulation-authority-ofwat) [Sector More Research & development tenders](https://tendernation.io/sectors/research-development) ## More tenders like this [NCC1999 NE Rural Growth Programme Evaluation · Northumberland County Council · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a154e4-464d-73d3-9c3e-e81aa703d9f0/ncc1999-ne-rural-growth-programme-evaluation) [Nature recovery and intangible cultural heritage · Natural England · 25 days left · 12 Nov 2026](https://tendernation.io/opportunities/01a154e4-4787-7110-ab3a-3a405c46164b/nature-recovery-and-intangible-cultural-heritage) [Local Government Data Sharing Playbook: Multi-Agency Sharing in Children’s Social Care · Improvement and Development Agency for Local Government (IDeA) · 21 days left · 9 Nov 2026](https://tendernation.io/opportunities/01a154e4-4947-728c-ad83-59c066944fda/local-government-data-sharing-playbook-multi-agency-sharing-in-childrens-socia) [Specialist Advice/Advisor Service for Gloucestershire’s Advanced Engineering and Manufacturing Sector · Tewkesbury Borough Council · 28 days left · 16 Nov 2026](https://tendernation.io/opportunities/01a15476-6446-722b-9ec6-44e39018b2f6/specialist-adviceadvisor-service-for-gloucestershires-advanced-engineering-and) [Research and development services and related consultancy services – Forschungsprojekt - DZSF - Mobilitätskettenanalyse - Wie Verkehrsdaten den ländlichen Schienenverkehr stärken können · Eisenbahn-Bundesamt · 100 days left · 27 Jan 2027](https://tendernation.io/opportunities/01a15183-2140-73b5-8807-5ad43f7122d9/germany-research-and-development-services-and-related-consultancy-services-f) [Research and development services and related consultancy services – Begleitforschung Städtebauförderung - Wissenstransfer: Anwendungsleitfaden des Bundes zur Praxis Städtebauförderung · Bundesinstitut für Bau-, Stadt- und Raumforschung (BBSR) im Bundesamt für Bauwesen und Raumordnung (BBR) · 30 days left · 18 Nov 2026](https://tendernation.io/opportunities/01a15183-4375-730a-9135-c6d6d211cb68/germany-research-and-development-services-and-related-consultancy-services-b)