Source: https://tendernation.io/opportunities/01a13c14-ca3c-72bb-a972-16e18021aa46/kingston-council-revenues-and-benefits-communications-software closed GB open procedure Suitable for SMEs # Kingston Council Revenues and Benefits Communications Software [The Royal Borough of Kingston upon Thames](https://tendernation.io/buyers/the-royal-borough-of-kingston-upon-thames) Estimated value £60,000 to £90,000 Published 15 Sept 2017 Deadline Closed 16 Oct 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Buyer says suitable for VCSEs The buyer ticked “suitable for voluntary, community and social enterprises” on the notice. - Small contract value Valued under £135,018 including VAT, the lowest Procurement Act threshold for goods and services. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender The Council has a legal obligation to collect council tax and business rates. It currently raises over £200M each year and the money collected accounts for the main source of the Council's income. As part of this recovery process, as governed by the Local Government Finance Act 1992, the Council issues approximately 30,000 reminder notices for non or late payments of council tax and business rates. All of these notices are issued by post at an approximate cost £10000 per annum. In addition to this the Council issues a further 2500 review letters to residents in receipt of one of the many discounts and exemptions that residents and business ratepayers may claim to reduce their liability check and confirm ongoing entitlement. Both the issue of reminders and review forms result in increased customer contact by phone and traditional paper mail despite the intensive promotion of online self service options available and cause peaks in the workload which inevitably impact on the overall performance of the operation. One of the key objectives of the Revenue Service is to collect outstanding council tax and business rates in a timely and efficient manner. Early intervention enables the Council to identify customers who are vulnerable or in need of financial assistance and provides more chance of preventing a cycle of debt for our customers which will improve the the Council's income in both the short and long term. The Service managed to achieve its highest ever collection rate for council tax in the last financial year (2016/2017) of 99.02% and is looking to not only sustain and build upon this success but also drive down the costs of collection by reducing postage costs. To fulfill these needs the service now requires an intelligent based fully integrated texting software solution system that will be able to send out tracked electronic reminder and review notices either by text or email that will not only encourage payment but promote and increase the use of self service web based forms in line with the Council's desired channel shift strategy. Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/a5ced60b-6c5f-4bb5-b750-3a022b0b0c93) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. [Track tenders free](https://tendernation.io/register) [Buyer profile The Royal Borough of Kingston upon Thames: past awards and live tenders](https://tendernation.io/buyers/the-royal-borough-of-kingston-upon-thames) [Sector More Software packages & information systems tenders](https://tendernation.io/sectors/software-information-systems) ## More tenders like this [Servers – Dodávka Cisco Catalyst Center · Ústav organické chemie a biochemie AV ČR, v. v. i. · 32 days left · 20 Nov 2026](https://tendernation.io/opportunities/01a156a9-9f50-7023-a3e7-14aa2b5fbe03/czechia-servers-dodavka-cisco-catalyst-center) [IT software package – Dostawa pakietów subskrypcji Microsoft albo pakietów równoważnych · Państwowa Inspekcja Pracy Główny Inspektorat Pracy · 36 days left · 24 Nov 2026](https://tendernation.io/opportunities/01a156a9-98e4-702f-a918-9b94f1198862/poland-it-software-package-dostawa-pakietow-subskrypcji-microsoft-albo-pakie) [Software package and information systems – AutoDesk Lizenzen · Hamburger Energienetze GmbH · 25 days left · 13 Nov 2026](https://tendernation.io/opportunities/01a156a9-63e1-72f3-8854-0907e37f21fa/germany-software-package-and-information-systems-autodesk-lizenzen) [Software package and information systems – System wykrywania anomalii w ruchu SMTP w oparciu o Self-Learning AI · Narodowy Bank Polski · 31 days left · 19 Nov 2026](https://tendernation.io/opportunities/01a156a9-6291-7294-b080-d589aa9cf0c0/poland-software-package-and-information-systems-system-wykrywania-anomalii-w) [Software package and information systems – Smart život a služby v meste Liptovský Mikuláš · Mesto Liptovský Mikuláš · 22 days left · 10 Nov 2026](https://tendernation.io/opportunities/01a156a9-8b56-73a0-8eb6-a47a2de359b0/slovakia-software-package-and-information-systems-smart-zivot-a-sluzby-v-mes) [Servers – Ausschreibung CITRIX Wartungsverlängerung ab 2027 · Hannoversche Informationstechnologien AöR / hannIT · 4 days left · 23 Oct 2026](https://tendernation.io/opportunities/01a156a9-615c-713f-93e6-da09a76b2c98/germany-servers-ausschreibung-citrix-wartungsverlangerung-ab-2027)