Source: https://tendernation.io/opportunities/01a13c14-0e0a-7050-a366-399f365181b7/it-service-management-system closed GB open procedure Suitable for SMEs # IT service management system [Falmouth Exeter Plus](https://tendernation.io/buyers/falmouth-exeter-plus) Estimated value Not stated Published 31 Jul 2017 Deadline Closed 29 Aug 2017 ## Who can bid - Buyer says suitable for SMEs The buyer ticked “suitable for SMEs” on the notice. Anyone can still bid. - Open procedure Anyone can submit a full tender; there is no shortlisting stage. [More contracts for small businesses and VCSEs](https://tendernation.io/opportunities/for-small-businesses) ## About this tender Falmouth Exeter Plus IT Services are looking to replace their existing on premise Service Desk call logging tool (Support works Foundation, Server Build 8799, Client Build 7129), with a hosted, Software as a Service, IT Service Management solution. The current tool does not support existing requirements of the department, with Support works being used for Incident Management, Request Fulfilment and Problem Management only. Knowledge Management, Change Management and the Service Catalogue are currently managed in SharePoint 2010. ### Future Plans Falmouth Exeter Plus IT Services have a target set to achieve certification for ISO 20 00 by January 2019, and the new ITSM solution is a critical element in this project. The intention of IT Services is to go live with the following processes as when implementing the new ITSM tool: Incident Management Request Fulfilment ### Service Catalogue Problem Management ### Change Management ### Self Service Portal Additional information: To access the full document suite, please register on the in-tend portal. Time Frames Below: ITT made available to Bidders: ### Monday 31st July 2017 Date by which Bidders will need to submit clarifications (if raised) : ### Monday 21st August 2017 at 12.00pm Deadline for receipt of Stage 1 Tender: ### Tuesday 29th August 2017 at 12.00pm Shortlisted bidders stage 2 notified: ### W/C 11th September 2017 Stage 2 product demonstrations & Presentation: ### W/C 09th October 2017 Preferred Bidder chosen (subject to contract): ### W/C 23rd October 2017 Contract Discussion & Award: W/C 23rd October 2017 Read full description ## CPV classification Software package and information systems Source Contracts Finder (UK) [View official notice](https://www.contractsfinder.service.gov.uk/notice/9c1d1dcf-e394-4089-8fb6-c3c0ce31917a) Never miss a tender like this again Get AI summaries, deadline alerts and a bid pipeline for tenders matched to your business. Free to start. 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