Source: https://tendernation.io/opportunities/01a13c13-bc64-729b-9446-ed6022a20849/technology-lot-1-business-telephony-and-contact-centre-lot-2-crm-mobile

awarded GB restricted procedure

# Technology: Lot 1 - Business telephony and Contact centre; Lot 2 - CRM & Mobile

[Hanover Housing Association](https://tendernation.io/buyers/hanover-housing-association)

Estimated value

£440,000

Published

15 Dec 2016

Deadline

Closed

14 Jul 2017

## About this tender

### CONTRACT AWARD NOTICE

Note: Only Lot 1 was awarded. Lot 2 is to be re-tendered.

THIS IS AN AWARD NOTICE - the tender process has concluded

Hanover wishes to engage with suppliers of technology to support its business telephony, contact centre, customer relationship management and mobile working objectives. Hanover sees the relationship to be one for long term partnership working together to develop solutions to improve the services it offers to its current and future customers. This tender will be for the procurement of solutions across two lots: 1. Business Telephony & Contact Centre 2. Customer Relationship Management (CRM) & Mobile Working. Suppliers are able to bid for one or both lots demonstrating their ability to meet Hanover's requirements.

## CPV classification

Software package and information systems

Source

Contracts Finder (UK)

[View official notice](https://www.contractsfinder.service.gov.uk/notice/97ce40b7-552d-4cc2-a3a5-0d3a6fe68997)

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